AI Delivery Program Consultant

Manulife • Boston, MA

3d • Hybrid

About The Position

As an AI Delivery Program Consultant, you will lead the successful delivery of AI-driven projects by defining scope, strategy, and requirements while ensuring alignment with client objectives. This role involves managing budgets, schedules, and risks, fostering strong stakeholder relationships, and maintaining clear communication across teams. You will oversee project milestones, resource planning, and vendor compliance, while applying proven project management methodologies to drive quality outcomes. With a focus on strategic thinking and technical understanding, you’ll play a key role in shaping innovative solutions that meet business needs and deliver measurable impact.

Requirements

• 8+ years of progressive experience in AI or Machine Learning Projects
• Bachelor's or above

Nice To Haves

• Ability to think strategically, assess alternatives for short-and long-term impacts and act decisively
• Experience working with project planning and tracking tools
• Ability to effectively apply project management methodologies and ensure that the necessary technical skills are included with the project team and utilized appropriately
• Some knowledge of technology platforms and environments
• Good understanding of annuity products, administration compliance, operations and systems including business desktop applications (e.g. Microsoft Office), and relevant financial products
• Experience using a defined project management and/or SDLC methodology
• Understanding of Managed Service Provider ticketing and Alert Management Systems

Responsibilities

• Works with clients to define and manage the scope, strategy, requirements and implementation of projects.
• Ensures that assigned projects are completed within budgets and schedules while meeting client business objectives.
• Identifies, analyzes, mitigates, documents, and controls project risks.
• Provides effective and regular communication within the project team, stakeholders, sponsors and management.
• Identifies resourcing needs for the project and establishes roles, expectations, and goals with team members.
• Participates in negotiation of contract terms and conditions and ensures compliance with contract terms for project consultants and vendors.
• Identifies project issues that impact project delivery and escalate to management.
• Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.
• Manages multiple small and/or medium-sized projects ensuring project deliverables are brought in on time, within budget and quality targets.
• Assists in hiring project staff, and developing, motivating, coaching, advising and managing the project team.
• Manages the technical components of the project or acts as the manager of personnel, including evaluating personnel.
• Liaises between project team, project sponsor, and client group.
• Establishes and maintains relationships with relevant client stakeholders, providing day-to-day contact on project status and changes.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
• various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources
• generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law), and we offer the full range of statutory leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees