AI Delivery manager

Writer • New York City, NY

289d

About The Position

At Writer, we help our customers become AI-first companies by transforming each function in their organization in a deeply partnered way. Companies need to become AI-first in a way that scales securely, is easy for IT to maintain, and ensures adoption. Writer is the purpose-built solution for that. As an AI Program Delivery Manager, you'll help enterprises adopt Writer, enabling them to transform their processes and workflows to be AI-first. You play a key role in ensuring that customers gain early wins and establish the foundation for AI adoption at scale.

Requirements

• Strong background in complex program and/or project management, delivering SaaS and/or enterprise AI solutions for Fortune 500 customers.
• Highly consultative and also experienced in the art of change management. You know how to motivate, unblock, and overcome barriers to large, transformational change.
• An excellent communicator and collaborator, able to juggle multiple priorities, and create the right accountability for success.
• Demonstrated expertise leading large, complex, and global organizations through significant technological change with leading edge technology.
• Customer outcome-oriented: a laser focus on delivering solutions that create meaningful business results.
• Experience with AI transformation in the enterprise a plus.
• 7+ years of B2B SaaS or AI delivery management either in-house or as part of a global consulting firm.
• Significant experience in client management, serving as the primary point of contact during implementation.
• Deep technical knowledge of, and curiosity about, LLMs, Graph RAG, and the art of the possible with the application of this technology for an enterprise.
• Bachelor's degree in Computer Science, or other core STEM area of study.

Responsibilities

• Act as part of the account team, partnering closely with Customer Success Managers and Account Executives, to ensure successful customer adoption of Writer.
• Define and own a comprehensive delivery plan across all workstreams mapped to our customer success blueprint (delivery methodology).
• Collaborate with customers on program planning, and hold cross-functional teams accountable to the plan for key deliverables and milestones.
• Proactively identify, assess, mitigate, and escalate as needed, potential risks that could impact the success of the customer's adoption of the Writer platform.
• Develop and execute a communication plan to keep all customer and internal stakeholders informed throughout the program lifecycle.

Benefits

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (12 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work-life stipends for home office setup, cell phone, internet
• Wellness stipend for gym, massage/chiropractor, personal training, etc.
• Learning and development stipend
• Company-wide off-sites and team off-sites
• Competitive compensation, company stock options and 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees