AI Customer Success Manager

Expedient • Phoenix, AZ

23h • $100,000 - $125,000 • Onsite

About The Position

We're seeking an AI Customer Success Manager to serve as the primary advocate for our AI CTRL clients, ensuring they achieve measurable business outcomes and long-term value from their AI investments. You'll guide customers through onboarding, adoption, and expansion while helping them integrate AI solutions into their workflows

Requirements

• 3–5 years in customer success, account management, or related SaaS/technology roles.
• Proven track record driving adoption, growth, and retention.
• Strong communication abilities with talent for translating technical concepts into business outcomes.
• Consultative, customer-first mindset with relationship-building expertise.
• Analytical and data-driven approach to identifying trends and opportunities.
• Ability to manage multiple priorities in fast-paced environments
• Bachelor's degree in Business, IT, Computer Science, or related field (or equivalent experience)

Nice To Haves

• Experience with AI, cloud solutions, or enterprise software strongly preferred

Responsibilities

• Lead client workshops, training sessions, and ongoing education as the primary post-onboarding contact
• Drive adoption by identifying new use cases and workflows for AI integration across departments
• Monitor engagement metrics and proactively implement strategies to increase utilization and satisfaction
• Champion client needs internally to ensure solutions deliver measurable business value
• Train and support partners and trusted advisors on positioning AI CTRL effectively
• Host webinars and events to increase partner engagement and awareness
• Act as liaison between partners and internal teams to resolve client issues

Benefits

• We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape.
• Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.
• For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care.
• We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.
• We also recognize the importance of a comfortable and convenient work environment.
• We offer a hybrid work model for many roles, paid parking and other perks.
• Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees