AI Customer Engineering Systems Debug Senior Program Manager

Advanced Micro Devices, Inc•Austin, TX

10h•Hybrid

About The Position

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. THE TEAM AMD's Data Center GPU organization is transforming the AI and HPC landscape. Our mission is to design and market exceptional products—anchored by our Instinct™ GPU portfolio—that power the next generation of computing in enterprise data centers, cloud, and supercomputing environments. If you’re excited by AI disruption and want to be part of building something big, join us. THE ROLE: The Senior Program Manager for AI Customer Engineering Customer Support and Debug will play a pivotal role in coordinating and advancing the debug and customer co-solutions function for next-generation AI datacenter products. THE PERSON: The right candidate will have solid knowledge of technical program management, an outstanding track record of delivering sophisticated software/hardware programs, you will also drive a schedule for business planning towards growth that align to business strategy

Requirements

Demonstrated expertise in program management methodologies, with a proven ability to coordinate complex, multi-disciplinary technical programs within large-scale hardware/software environments.
Advanced proficiency in JIRA (or similar bug tracking tools), including workflow customization, dashboard creation, and metrics reporting.
Experience designing and maintaining program dashboards in Power BI, Excel, or equivalent tools to visualize and communicate key metrics to stakeholders.
Ability to define, implement, and continuously improve program and quality metrics, including defect density, test coverage, resolution time, and throughput.
Strong analytical skills for interpreting data, identifying trends, and driving process improvements based on actionable insights from dashboards and metrics.
Exceptional organizational skills, with the capacity to manage multiple work streams and priorities within stringent deadlines.
Superior verbal and written communication skills, with the ability to convey complex technical information to both technical and non-technical audiences, facilitate open dialogue, and ensure transparency with stakeholders at all levels.
Proficiency in risk management, including the proactive identification, assessment, documentation, and mitigation of program risks. Ability to apply structured risk management frameworks, engage stakeholders in risk discussions, and escalate unresolved risks appropriately.
Effective stakeholder management, with the ability to build and maintain productive relationships with internal and external partners, ensuring their needs and expectations are addressed.
Advanced time management and prioritization skills, enabling efficient resource allocation and sustained momentum across concurrent initiatives.
Bachelor’s/Master’s in Computer Science or Engineering with 12+ years of applicable experience, with a significant portion in GPU technologies and customer-facing roles.

Responsibilities

Coordinate customer debug engagements for comprehensive datacenter platforms, encompassing silicon, firmware, hardware, system software, and full-stack solutions.
Lead the design, implementation, and continuous improvement of dashboards and reporting tools (e.g., Power BI, Excel, JIRA dashboards) to provide real-time executive visibility into customer program status, issue resolution, and quality trends.
Define, track, and analyze key program and customer quality metrics, such as defect density, test coverage, resolution time, and throughput, leveraging JIRA and other bug tracking systems to ensure traceability and accountability.
Develop and maintain standardized workflows in JIRA for logging, triaging, and resolving customer-reported issues, ensuring data integrity and actionable reporting.
Drive the consolidation and alignment of bug databases and dashboards across teams to centralize customer quality data and streamline reporting.
Partner with IT and engineering teams to enhance data management, automate reporting, and ensure the accuracy and completeness of customer quality metrics.
Communicate program progress, technical insights, and risk assessments with clarity and impact to executive audiences, ensuring alignment and accountability across cross-functional teams.
Foster a culture of ownership, accountability, and technical excellence, while supporting the development of senior engineers and technical leaders.

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