AI Conversation Designer

Pearl • San Francisco, CA

3d • Remote

About The Position

As a Conversation Designer at Pearl, you’ll help build and evolve chatbots that support and convert millions of customers around the world. You’ll design engaging, efficient conversational flows using our in-house language, blending creativity with data to deliver delightful AI + Human-powered experiences. This role requires technical proficiency, cross-functional collaboration, and a passion for building user-centric solutions that move business metrics.

Requirements

• 2+ years of experience designing, launching, and maintaining chatbot or conversational AI solutions
• Familiarity with NLP platforms like Dialogflow, Watson, or similar
• Experience with LLMs and prompt engineering
• Working knowledge of Python, HTML, or JavaScript
• Strong data fluency and comfort with tools for analyzing performance at scale (Excel, PowerBI, etc.)
• Comfortable working in Agile environments and using tools like Asana, Azure Boards, Figma, or LucidChart
• Excellent attention to detail, organization, and project management skills
• Thrives in fast-paced, collaborative, and iterative environments

Nice To Haves

• Experience with ChatScript or other chatbot scripting languages
• Experience localizing chatbots for global audiences
• Prior work in marketplaces, e-commerce, or customer experience teams
• Ability to independently lead QA testing and post-launch analysis

Responsibilities

• Design and optimize chatbot flows to convert, engage, and support customers across e-commerce and customer service journeys
• Write clear, compelling conversation copy that aligns with brand tone and business objectives
• Analyze customer transcripts and chatbot performance to identify gaps and propose improvements
• Apply NLP/LLM tools and prompt engineering to enhance response quality and scalability
• Partner with international teams to localize and align bots with regional goals and personas
• Collaborate with analytics to evaluate performance metrics and measure impact
• Conduct QA (functional, linguistic, and regression) testing of bot interactions
• Lead or contribute to special projects (e.g., chatbot consolidation, competitor analysis, new bot launches)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees