AI Content Strategy Lead

Thomson Reuters • Frisco, TX

52d • Hybrid

About The Position

Thomson Reuters is seeking an exceptional AI Content Strategy Lead to drive the transformation of our global content operations through artificial intelligence and intelligent automation. Reporting to the VP of Content Operations & Technology, you will play a pivotal role in reimagining how we process 20+ content types across our enterprise, helping us achieve our ambitious goal of consolidating 5,300+ workflows into fewer than 500 AI-orchestrated processes by 2026. This is a unique opportunity to shape the future of content operations at one of the world's leading providers of trusted information and intelligent technology solutions. In this opportunity as AI Content Strategy Lead, you will do: Strategic Vision & Roadmap Development Design and execute comprehensive AI transformation strategies for content operations, moving from use case-driven approaches to parallel re-imagination of core workflows Develop business cases and ROI frameworks for AI initiatives across the content lifecycle Partner with executive leadership to align AI content strategy with enterprise objectives and drive measurable business outcomes AI-Driven Content Transformation Lead the reimagination of legacy content workflows through agentic AI and intelligent orchestration Collaborate with cross-functional teams to identify high-impact opportunities for AI adoption across 1,700+ content specialists Design and implement frameworks for evaluating, piloting, and scaling AI solutions in production content environments Team Leadership & Capability Building Build and mentor a team of Business Analysts, AI specialists, workflow architects, and transformation leads using hub-and-spoke operating models Drive change management initiatives to accelerate AI tool adoption, targeting 100% internal utilization Foster a culture of innovation and continuous learning around AI technologies and best practices Performance Management & Insights Establish KPIs and metrics frameworks to measure AI transformation impact Develop executive reporting and communication strategies to showcase progress and outcomes Create data-driven insights to inform strategic decisions and resource allocation

Requirements

• Experience in content operations, digital transformation, or AI strategy roles
• Proven track record leading large-scale transformation initiatives with measurable business impact
• Deep understanding of AI/ML technologies, particularly generative AI, LLMs, and intelligent automation platforms
• Experience managing cross-functional teams and driving change across complex, global organizations
• Strong business acumen with ability to develop compelling business cases and ROI models
• Excellent executive communication skills with ability to influence senior stakeholders

Nice To Haves

• MBA or advanced degree in relevant field
• Experience in legal, tax, news, or regulatory content domains
• Background in consulting or enterprise transformation programs
• Familiarity with Agile/SAFe methodologies
• Experience with workflow optimization and process re-engineering
• Understanding of content management systems and enterprise content architectures
• Knowledge of AI orchestration platforms and automation tools
• Data analytics and visualization capabilities
• Project/program management expertise (PMP, PRINCE2, or equivalent a plus)
• Entrepreneurial mindset with ability to operate ambiguously and drive innovation
• Systems thinking approach to solving complex operational challenges
• Passion for leveraging technology to transform how work gets done
• Collaborative leadership style with proven ability to build high-performing teams
• Results-oriented with bias toward action and continuous improvement

Responsibilities

• Strategic Vision & Roadmap Development Design and execute comprehensive AI transformation strategies for content operations, moving from use case-driven approaches to parallel re-imagination of core workflows
• Develop business cases and ROI frameworks for AI initiatives across the content lifecycle
• Partner with executive leadership to align AI content strategy with enterprise objectives and drive measurable business outcomes
• AI-Driven Content Transformation Lead the reimagination of legacy content workflows through agentic AI and intelligent orchestration
• Collaborate with cross-functional teams to identify high-impact opportunities for AI adoption across 1,700+ content specialists
• Design and implement frameworks for evaluating, piloting, and scaling AI solutions in production content environments
• Team Leadership & Capability Building Build and mentor a team of Business Analysts, AI specialists, workflow architects, and transformation leads using hub-and-spoke operating models
• Drive change management initiatives to accelerate AI tool adoption, targeting 100% internal utilization
• Foster a culture of innovation and continuous learning around AI technologies and best practices
• Performance Management & Insights Establish KPIs and metrics frameworks to measure AI transformation impact
• Develop executive reporting and communication strategies to showcase progress and outcomes
• Create data-driven insights to inform strategic decisions and resource allocation

Benefits

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level