PwC-posted 3 months ago
$99,000 - $232,000/Yr
Full-time • Manager
Minneapolis, MN
5,001-10,000 employees
Professional, Scientific, and Technical Services

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

  • Manage the entire delivery lifecycle for multiple CCaaS workstreams across discovery, requirements gathering, technical and functional design, development, comprehensive testing, release planning, and hypercare
  • Support project execution, including delivery plans, risks, dependencies, and change control; lead standups, sprint reviews
  • Work with functional teams including designers, developers, testers, DevSecOps engineers, and business analysts to deliver CCaaS Solutions
  • Serve as a trusted partner to client and team leaders
  • Mentor junior team members and foster their professional growth
  • Build and maintain sturdy relationships with clients
  • Navigate intricate situations to secure project success
  • Anticipate client needs and adapt strategies accordingly
  • Contribute to innovative solutions in a fast-paced environment
  • Bachelor's Degree
  • At least 5 years of experience
  • Master's Degree preferred
  • In-depth product management skills
  • Hands-on experience with CCaaS platforms & CRM systems
  • Experience overseeing teams of testers for SIT/UAT/regression testing
  • Proven ownership of lifecycle delivery across domains
  • Cogent client communication and ability to influence
  • Possessing experience with GenAI assistants in contact centers
  • Being skilled in WFM tools and telephony migrations
  • Familiarity with BI/analytics tools like Power BI
  • Demonstrating product and program management skills
  • medical
  • dental
  • vision
  • 401k
  • holiday pay
  • vacation
  • personal and family sick leave
  • annual discretionary bonus
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