AI Consultant – Agentic AI & Systems Integration

TaskUs

104d

About The Position

As an AI Consultant at TaskUs, you will guide clients through the end-to-end lifecycle of Agentic AI adoption: from strategy and vendor/platform selection, through deployment, system integration, and ongoing maintenance. You will be a key architect and integrator helping clients not only envision what is possible, but also ensuring AI agents are properly resold, implemented, integrated with legacy or partner systems, and governed. You will own the configuration, conversational design, prompting, testing, and deployment of AI agents for some of the world’s most exciting companies. Your success will be measured by the real business outcomes you enable: cost savings, better CX metrics, improved operational efficiency, and sustainable adoption.

Requirements

• Bachelor’s degree in Business, Engineering, Computer Science or related field.
• 3+ years consulting or client-facing systems integration experience (especially involving AI/automation platforms or CX technologies).
• Deep understanding of AI concepts & techniques.
• Experience evaluating, selling, or integrating third-party platforms.
• Strong skills in presentation delivery, modeling, reporting (spreadsheets, slides), able to build credible business cases and value-projections.
• Excellent communication (verbal & written), ability to tailor technical messaging to different audiences (executives, technical leads, operations).
• Highly organized, detail-oriented, comfortable in fast-paced, ambiguous environments.

Nice To Haves

• Prior experience in reseller or systems integrator roles, or working with partner platforms in AI ecosystem.
• Background in complex customer operations, especially across both voice and digital channels.

Responsibilities

• Assess a client’s current CX and operational workflows to identify use-cases for agentic AI, automation, human-AI hybrid models, and underlying system integration.
• Build AI strategy roadmaps that include platform reselling/integration options, deployment timelines, value-case projections, and risk mitigation.
• Configure, prompt, test, deploy, and maintain AI agents across digital & voice channels; ensure they integrate with existing enterprise/CX systems (workflows, CRM/PMS/telephony etc.).
• Design architecture for human-AI handoffs and hybrid models: define where automation applies, where human oversight is needed, ensuring smooth transitions and quality control.
• Facilitate workshops, technical deep-dives, and executive briefings to align stakeholders on technology choices, platform integrations, and change management implications.
• Drive change management: help clients articulate vision, navigate the operational/organizational impact of deploying AI agents, upskill internal teams, and manage stakeholder expectations.
• Track, report, and optimize key success metrics (cost savings, accuracy, customer satisfaction, retention) after deployment; ensure ongoing governance and continuous improvement.

Benefits

• Competitive industry salaries.
• Comprehensive benefits packages.
• Commitment to a People First culture.
• Opportunities for internal mobility and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees