AI Configuration Engineer Lead

Circana • Chicago, IL

114d • $210,000 - $240,000

About The Position

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We're a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Requirements

• Experience leading a global or regional technical team and developing direct reports.
• Experience in configuration management, technical product operations, or client solutions roles.
• Deep familiarity with Unify and Unify Report building processes.
• Demonstrated ability of developing and driving the roadmap for global technology deployments.
• Ability to communicate effectively with senior leadership, clients, and cross-functional stakeholders, both technical and non-technical.
• Comfort supporting client-facing interactions.
• Experience with generative AI tools (e.g., OpenAI, Claude).
• Familiarity with Jira, Confluence, or equivalent systems for task tracking and documentation.
• Working knowledge of JSON and strong attention to structure and formatting.
• Exposure to low-code/no-code platforms or custom internal tooling.
• 10+ years of experience in data analytics and reporting.

Responsibilities

• Lead a team of configuration engineers and client success in building, maintaining, and evolving the Emiri configuration platform as well as client support processes to support a growing range industries, markets, and datasets.
• Own configuration, deployment, and client success plan of Emiri across Circana industries, markets, and datasets globally.
• Ensure the configuration platform and prompt templates evolve based on evolving Emiri capabilities.
• Establish a playbook of client success processes to drive successful client deployments and end user adoption.
• Own voice of customer feedback and coordinate with product and development teams to drive the product enhancement roadmap.
• Engage directly with client teams to understand business needs, communicate technical concepts clearly.
• Partner with the development team to align delivery timelines, mitigate risks.

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401(k)
• Bonus pay

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services