AI Business Process Sales and Service Strategy and Enablement Lead

Microsoft

22d

About The Position

Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we have an unparalleled opportunity to bring this mission to life in the AI Business Solutions organization. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. As the AI Business Process Sales and Service Strategy and Enablement Lead, you will work within our worldwide ABS commercial solution area, collaborating with internal organizations, enabling sellers and technical sellers to drive business success by creating clarity, developing capabilities, simplifying strategy, and connecting people. You will identify skilling needs and develop content and listening mechanisms to provide insights. You will also develop communities, which will serve to nurture sellers and provide a platform for them to share experiences and proven practices. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 5+ years experience in business consulting, sales, sales enablement, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field
OR equivalent experience.
6+ years experience in Management Consulting, Sales, Program Management, Learning & Development or Sales Enablement.

Nice To Haves

Master's Degree in Business Administration or related field AND 5+ years of marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting and/or partner organization experience
OR Bachelor's Degree in Business, Computer Science, or related field AND 7 years of marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, and/or partner organization experience
OR equivalent experience.
Knowledge of AI Business Process applications AND experience with ERP systems.
Ability to work in highly ambiguous circumstances across a diverse set of stakeholders, with the ability to seek and drive for clarity.
Experience using a data driven approach to develop content, strategies, approaches.
A pro-active self-starter with experience leading and driving multiple complex, global projects.
Proficient presentation and communication skills, including executive presence.
Knowledge of the role AI technologies play in business transformation.
Experience with AI technologies.

Responsibilities

Sales Enablement & Community Development
Leverage business, industry, and technical knowledge to create a high-value sales learning path, enablement, and community for the sales organization.
Develops and executes high-quality AI Business Process Sales and Technical skilling projects/programs across organizational boundaries, including content and live and on-demand delivery.
Implements listening mechanisms to understand the voice of the field and considers the solution engineer’s needs when scoping learning outcomes for skilling projects.
Measurement:
Ensure correct KPIs are in place to achieve the right outcomes for our customers and to measure business impact.
Analyzes enablement outcome and customer feedback to drive continuous improvement and promote sustainable revenue and consumption growth.
Strategy and Planning
Closed Feedback Loop: Facilitation and delivery of closed feedback loop with key executive sponsors and cross-organizational partners including Engineering, Product Marketing, Worldwide Specialist Team Unit (WW STU)/Customer Success, Worldwide Learning, etc.
Identifies, evaluates, and proposes new readiness projects based on unmet needs.
Collaborates with internal teams (e.g., Finance, Marketing, Engineering, Field Sales) for holistic field readiness planning.
Executive presence: advises senior leadership as a domain expert to inform planning decisions.
Demonstrates influence through collaboration across multiple divisions.
Field Seller Connection & Community Leadership
Accelerate the sales motion: Partners across organizations to ensure a successful rollout of sales enablement across the product sales motion or specific landing initiatives.
Leads technical seller community to nurture seller success.
Leverages listening systems, business reviews, etc. to discover skills gap/needs.
Synthesize findings into insights, leveraging executive presence to influence decisions and proactively drive solutions and seller success.
Establish field relationships and ongoing engagement to formalize connection channels, listening systems, escalation management, and field council.