AI Automation Support Technician

Stifel•St. Louis, MO

About The Position

AI Automation Support Technician provides Level 1 support for Microsoft Copilot for M365, Microsoft Copilot Studio, and internal LangGraph Agentic solutions. This role will serve as the first line of contact for employees using AI tools across the firm—providing troubleshooting, guidance, and education to ensure smooth adoption of AI-powered productivity capabilities. This role also includes developing short training videos and knowledge materials to support user enablement. The AI Automation Support Technician should be curious, customer-focused, and able to clearly explain modern AI concepts, such as large language models (LLMs), in simple, practical terms.

Requirements

Working knowledge of Microsoft 365 and Copilot features.
Familiarity with Microsoft Copilot Studio, Power Automate, or low/no-code automation tools (e.g., LangGraph, Microsoft Agent Flows).
Understanding of large language models (LLMs) such as ChatGPT, Claude, or similar—able to describe how they work and their common limitations.
Experience creating short training or explainer videos using tools such as Loom, Camtasia, or Microsoft Stream.
Excellent communication, documentation, and customer service skills.
Strong problem-solving mindset with a proactive approach to learning new technologies.
Minimum Required: High School degree or equivalent.
Minimum Required: 1+ years' of experience in IT helpdesk, application support, or user training.
Minimum Required: None.

Nice To Haves

Experience supporting enterprise AI or automation platforms.
Exposure to Microsoft Power Virtual Agents, LangChain / LangGraph, or other agentic frameworks.
Knowledge of data governance, AI ethics, and responsible AI use in business contexts.
Experience managing or contributing to internal knowledge bases (e.g., SharePoint, Confluence).

Responsibilities

Provide Level 1 helpdesk support for Microsoft Copilot, Copilot Studio, and LangGraph agentic tools.
Assist users with setup, permissions, and troubleshooting common AI-related issues.
Create and maintain user documentation, FAQs, and internal knowledge base content.
Develop short training videos and other educational materials demonstrating AI tool usage.
Explain AI and LLM-related concepts—such as model “hallucinations,” data security, and responsible use—in business-friendly language.
Promote adoption of AI tools to firm employees through clear communication and proactive user engagement.
Identify recurring issues and escalate complex or technical problems to Level 2/3 support.
Collaborate with IT, training, and AI operations teams to ensure smooth rollout of new features and updates.