AI Architect

Genesys•Cleveland, GA

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Requirements

Hands-on experience with modern AI technologies, including ML, NLU/NLP, LAMs, and advanced prompt engineering techniques.
Strong ability to create, deliver, and adapt compelling technical demonstrations and presentations that clearly articulate AI integration points and business impact.
Demonstrated success partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning.
Expertise in integrating Genesys AI solutions with customer technology ecosystems and the broader Genesys Cloud platform.
Ability to identify opportunities for process optimization and recommend AI-driven solutions that enhance customer outcomes and operational efficiency.
Strong understanding of Genesys architecture components—including A2A, MCP, and related platform services—and how they interact with AI and Agentic Virtual Agent capabilities.
Proven ability to influence CIO/CTO decision-makers.

Responsibilities

Leverage expert-level knowledge of Genesys AI capabilities — including predictive AI and Agentic Virtual Agents —to articulate and demonstrate product value to customers and prospects.
Design and rapidly prototype innovative AI use cases, accelerators, and solution patterns that highlight the differentiated value of Genesys AI.
Support pre-sales activities such as technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments.
Provide technical feedback and strategic insights to Product Management on AI product design, implementation considerations, and customer-driven enhancements.
Develop technical assets, deep-dive demonstrations, and enablement content to support the Sales Consulting (SC) organization.
Influence CIO/CTO-level stakeholders and position Genesys — particularly its AI and Agentic Virtual Agent capabilities — as integral to an organization’s broader IT and transformation strategy.