AI and CX Specialist Intern

ADT Security Services • Boca Raton, FL

87d • $22 - $25 • Remote

About The Position

As an AI and CX Specialist Intern, you'll support initiatives across artificial intelligence, digital self-service, and the Salesforce platform. You'll analyze AI performance, conduct QA on dialogues, and help enhance self-service tools and knowledge content, all with a focus on improving customer experience.

Requirements

• Familiarity with Salesforce; Salesforce Administrator Certification or completion of relevant Trailhead modules preferred
• Strong communication skills, with the ability to clearly present findings and propose solutions
• Analytical mindset with strong problem-solving skills and attention to detail
• Passion for improving customer experience through thoughtful, user-centric solutions
• Currently pursuing a Bachelor's or Master's degree in a relevant field, with a graduation date between December 2026-August 2027

Nice To Haves

• Salesforce certifications or demonstrated proficiency with Salesforce tools
• Academic or professional coursework in Artificial Intelligence concepts and applications
• Experience with big data tools or platforms (e.g., Hadoop, Spark, NoSQL)
• Background in customer service or call center environments
• Proactive, high-energy mindset with eagerness to learn and advance ADT's AI and CX initiatives

Responsibilities

• Analyze AI interactions to identify quality issues and optimization opportunities
• Conduct QA reviews of conversational flows and dialogue performance
• Assist in designing and improving digital self-service tools
• Manage and edit knowledge articles, including AI format conversion
• Partner with cross-functional teams to align solutions with CX goals

Benefits

• Culture of professional development & training, including access to LinkedIn Learning
• Collaborative team support and exposure to meaningful, real-world projects
• Front-line experience and opportunities to learn directly from leaders through our Executive Leadership Team (ELT) Speaker Series
• Commitment to equity and inclusion through ongoing initiatives, employee resource groups, and employee recognition programs
• Volunteer opportunities to give back and make a difference in the communities we serve

What This Job Offers

• Career Level: Intern
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree