AI Analyst

Jenner & Block LLP•Chicago, IL

43d•$100,000 - $123,000

About The Position

We are seeking a dynamic AI Analyst to serve as a critical bridge between technology and legal practice. This role combines technical expertise with exceptional communication skills to drive AI adoption, provide hands-on user support, and assist in evaluating AI solutions across the firm. Reporting to the AI Portfolio Manager, the AI Analyst will be the frontline resource for lawyers and staff, helping them responsibly maximize the value of AI platforms through training, prompt engineering guidance, and troubleshooting. The successful candidate will partner with cross-functional teams to enhance system functionality, support vendor evaluations, and contribute to the firm's AI governance framework.

Requirements

2-4 years of experience in technical support, business analysis, or technology consulting
Exceptional communication skills with ability to bridge technical and non-technical audiences
Experience providing user training, creating documentation, or delivering technical presentations
Strong writing skills for creating clear, user-friendly materials
Understanding of prompt engineering principles and generative AI best practices
Familiarity with help desk operations and troubleshooting methodologies
Strong analytical and problem-solving capabilities with attention to detail
Patient, service-oriented approach with ability to support users under pressure
Bachelor's degree in Computer Science, Information Technology, Business, Communications, or related field

Nice To Haves

Experience in the legal industry or professional services environment
Familiarity with AI/ML technologies, large language models, or enterprise AI platforms
Background in change management or technology adoption initiatives
Experience with vendor evaluation processes and understanding of information security practices
Knowledge of SDLC methodologies and experience with enterprise software administration

Responsibilities

Guide users on effective use of AI tools and prompting techniques, ensuring adherence to the firm's AI policy and other AI best practices
Provide hands-on user support and issue resolution for AI systems; troubleshoot data and application issues with end users, fully analyze impact, determine resolution strategies, fully test and reconcile resolutions, and assist in implementation
Develop and maintain documentation, training materials, knowledge-sharing resources, and prompt templates for AI system usage on the firm's intranet
Perform administrative and configuration support for the firm's custom-built AI tools
Work with the AI Portfolio Manager, end users, consultants, and project managers to understand business processes and requirements; identify gaps; communicate and define requirements for enhancements to technical solutions
Assist in development of process changes or new technical solutions to satisfy business needs for projects and daily operations
Recommend, implement, and test enhancements or process changes to optimize system performance and user experience
Assist in evaluating use cases for custom builds versus commercial solutions and participate in vendor demonstrations
Coordinate with Information Security for Vendor Risk Assessments and partner with Procurement during Master Service Agreement negotiations to ensure appropriate AI safety and governance provisions
Partner with stakeholders to identify opportunities for AI adoption and provide guidance on best practices for system use
Contribute to developing the firm's AI governance framework, creating evaluation criteria for vendors, and monitoring compliance with AI policies
Stay current with industry trends in generative AI, prompt engineering, and enterprise AI administration