AI Agentic Software Engineer

Comcast • West Chester, PA

21h • Hybrid

About The Position

The AI Agentic Software Engineer will join a passionate, collaborative engineering team building Mercury Application Space, a production-scale, AI-powered platform utilized daily by Comcast employees to support millions of customer interactions each month. This platform integrates AI and large language models into real operational workflows, assisting customer service agents, retail associates, and field technicians in resolving customer needs more quickly, accurately, and confidently. The AI capabilities developed are in production, embedded in mission-critical systems, and designed to deliver measurable business and customer outcomes. Mercury Application Space is a multi-channel platform supporting chat and voice agents in call centers, front-line employees in retail stores, and technicians in the field. It is built with a .NET backend and React-based frontend, leveraging real-time eventing, AI-driven recommendations, and agentic task orchestration to guide users proactively. The team collaborates closely with product, design, and business partners, emphasizing ownership, trust, and pragmatic innovation, with a focus on reliable, explainable, and scalable AI in enterprise environments. This position is ineligible for visa sponsorship; candidates must be legally authorized to work in the United States now and in the future without sponsorship.

Requirements

• 2+ years of hands-on full-stack development experience building and shipping production software
• Experience designing and implementing real-world applications, not just prototypes or demos
• Strong understanding of core web technologies and how they are applied at scale
• Experience with modern frontend frameworks (React preferred; Angular or Vue also welcome)
• Backend development experience using .NET or Java, with an understanding of service-oriented or microservices architectures
• Familiarity integrating RESTful APIs and third-party services into enterprise platforms
• Exposure to AI-augmented applications, such as recommendation systems, summarization, decision support, or workflow automation
• Comfort using AI-enabled developer tools like GitHub Copilot as part of day-to-day development
• Strong communication skills and the ability to collaborate across engineering, product, and business teams
• A mindset of ownership, curiosity, and continuous learning

Nice To Haves

• Experience working with AI-driven workflows, agent assist systems, or decision-support tools used in production
• Familiarity with real-time systems, asynchronous messaging, or event-driven architectures
• Exposure to cloud-native development, CI/CD pipelines, and modern deployment practices
• Understanding of the challenges involved in operationalizing AI, including latency, reliability, monitoring, and user trust
• Experience integrating AI or automation into large-scale, customer-facing systems

Responsibilities

• Build and enhance production AI-enabled features across both the frontend and backend of Mercury Application Space
• Develop user-facing experiences that incorporate AI-powered recommendations, summaries, and task guidance into real-time workflows
• Collaborate with product managers, UX designers, and data/AI partners to translate business needs into scalable, maintainable AI-backed solutions
• Integrate AI and LLM-driven services into existing enterprise systems with a focus on performance, reliability, and observability
• Contribute to backend services (primarily .NET, with some Java) that support real-time agent workflows and AI-driven decisioning
• Apply AI-assisted development tools (e.g., GitHub Copilot) to improve productivity, code quality, and consistency
• Participate in architecture discussions, design reviews, code reviews, and agile ceremonies
• Help shape how AI is responsibly and effectively applied to the future of customer experience at Comcast

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level