As an AI Agentic Engineer on the End User Services team, you will drive the next wave of automation in IT operations. This role is crucial for leveraging cutting-edge Artificial Intelligence (AI) and automation technologies to transform and scale our end-user support experience. You will be responsible for developing, deploying, and maintaining AI-driven tools, such as intelligent chatbots and autonomous support agents, to improve efficiency and user satisfaction across the organization. You will partner across IT, security, and business teams to build secure, compliant, and scalable AI-driven workflows that improve employee experience and safeguard our IT enterprise environment. This position is an individual contributor role reporting to the Director, IT Operations.