About the position
The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and—above all—driving incredible value for our customers. Join us!
Responsibilities
- Design & Build AI Agents: Work hand-in-hand with customers to understand procurement workflows and develop AI agents that solve their most critical pain points.
- Own End-to-End Implementation: Lead onboarding and implementation of AI agent-driven solutions, managing requirements gathering, process mapping, configuration, and deployment.
- Customer Strategy Partner: Advise customers on best practices, unlocking business value through automation and influencing broader adoption of AI within procurement.
- Feedback Loop into Product: Drive tight feedback loops with engineering and product teams. Surface customer insights, prioritize high-impact features, and guide the roadmap for our AI agent platform.
- Enterprise Stakeholder Enablement: Conduct training, documentation, and onboarding sessions to empower customer teams to self-serve and scale usage of Zip's agents.
- Cross-Functional Leadership: Collaborate with sales, engineering, and product to ensure customer success and technical feasibility throughout the customer lifecycle.
- Agent Platform Innovation: Help shape the strategy and evolution of Zip's AI agent framework through insights gained from real-world deployments.
Requirements
- 4+ years of experience implementing procurement tools (ie. Coupa, Ariba etc.)
- Deep technical curiosity with ability to understand and influence how AI agents are built, tested, and improved.
- Excellent communication and stakeholder management skills.
- Proven ability to manage ambiguity, own outcomes, and move fast in startup environments.
- Bonus: CS, Engineering, or Math degree—or equivalent technical fluency.
Nice-to-haves
- No previous AI experience is required (we will train on this!)
Benefits
- Equity in a hypergrowth company
- Apple equipment and home office budget
- Flexible PTO
- Team-building events and happy hours
- In-office meals and snacks
- Medical, dental, and vision coverage
