Ahwahnee Hotel - Front Desk Agent - Yosemite National Park
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About The Position
The Hospitality Worker II at Ahwahnee Hotel in Yosemite National Park plays a crucial role in ensuring guest satisfaction through various responsibilities. This position involves booking reservations, assisting guests with their needs, and effectively resolving or escalating any concerns that may arise. The specific functions and responsibilities may vary depending on the location and the specific requirements of the client, reflecting the dynamic nature of the hospitality industry. The role is essential in creating a welcoming environment for guests, ensuring that their experience is seamless and enjoyable. In this position, the Front Desk Agent will greet guests and provide exceptional customer service, anticipating their needs and ensuring that they feel valued and cared for. This includes supplying guests with directions, travel information, and details about available services and points of interest in the area. The agent will also be responsible for booking reservations and rentals, coordinating the registration process, and operating the register or software system to handle cash and credit card transactions efficiently. Communication is key in this role, as the Front Desk Agent will answer phone calls and emails, delivering messages as needed while maintaining a positive attitude towards guests, customers, clients, and co-workers. The agent will coordinate the resolution of guest concerns and work closely with all departments to ensure a seamless guest experience. At Aramark, the commitment to developing new skills and adapting to changing job duties is essential, as responsibilities may evolve without formal notice.
