Ahwahnee Hotel - Front Desk Agent - Yosemite National Park
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About The Position
The Hospitality Worker II at the Ahwahnee Hotel in Yosemite National Park plays a crucial role in ensuring guest satisfaction. This position involves a variety of responsibilities aimed at providing excellent customer service and creating a welcoming environment for guests. The primary duties include booking reservations, assisting guests with their needs, and addressing any concerns or issues that may arise during their stay. The role is dynamic and may vary based on specific client requirements and business needs at different Aramark locations. In this position, the Front Desk Agent is expected to greet guests warmly and provide them with information about available services, directions, and points of interest in the area. The agent will also be responsible for coordinating reservations and registrations, operating the cash register or software systems for transactions, and managing communications through phone calls and emails. Maintaining a positive attitude and excellent customer service is essential, as the agent will interact with guests, clients, and co-workers regularly. Additionally, the Hospitality Worker II will work closely with other departments to ensure a seamless experience for guests, addressing any concerns promptly and effectively. The role requires a proactive approach to guest service, anticipating needs and resolving issues as they arise. As part of Aramark's commitment to employee development, job duties may evolve, and new responsibilities may be assigned as necessary.
