AHD PBX Operator

Alameda Health System • Alameda, CA

118d • $31 - $34

About The Position

The AHD PBX Operator is responsible for operating the telephone console for the Avaya Telecommunications PBX and various communications devices at Alameda Health System. This position supports incoming, outgoing, inter organization, and interdepartmental calls to and from the hospital. Persons in this position coordinate emergency code responses; assuring the proper personnel is notified of emergency conditions throughout the campus. This position also researches patient and staff information from various computer systems and is responsible for overhead audio paging and electronic paging of individuals and groups via a wireless paging system. Additionally, this position is required to use two-way radios and various emergency communications equipment. Performs related duties as required.

Requirements

• High School Diploma or equivalent.
• Minimum of three months experience as a Switchboard Operator, receptionist, or in an answering service environment.

Responsibilities

• Access and lookup information in the employee directory system, patient directory system, and wireless paging system.
• Cheerfully greet and assist external and internal callers with a positive attitude.
• Enter data on a word processor from established source documents.
• Execute overhead paging for authorized reasons when requested.
• Insert and extract materials from subject-matter files and prepare new file folders.
• Maintain a record of specific activity on various logs and online databases.
• Maintain good housekeeping within the Switchboard Operator workstations.
• Maintain the wireless pager systems and execute wireless pages as defined by emergency procedures.
• Manage communication with AHS management via voice, phone, and email.
• Operate an Avaya telephone system PBX operator console.
• Operate emergency mobile phones in accordance with established procedures.
• Produce routine and ad-hoc reports from various computer systems.
• Understand and execute the switchboard operator procedures.
• Understand the emergency codes and alarms of the hospital and how to respond.
• Remain calm and lead others during code responses and emergency conditions.

Benefits

• Generous comprehensive benefits program.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED