AH Team Lead
About The Position
The AH Team Lead will play a pivotal role in overseeing the daily operations of the After-hours team, ensuring that all objectives are met efficiently and effectively. This position requires a strong focus on team development, fostering a collaborative environment that encourages innovation and high performance. The Team Lead will be responsible for implementing strategic initiatives that align with the company's goals, driving both individual and team success. Additionally, this role involves regular communication with upper management to report on team progress and challenges, ensuring transparency and alignment with broader business objectives. Ultimately, the AH Team Lead will contribute significantly to the overall success of the organization by enhancing team productivity and morale.
Requirements
- strong leadership
- communication abilities
- Problem-solving skills
- Time management skills
- proficiency in data analysis
Nice To Haves
- project management expertise
Responsibilities
- Lead and manage a team of agents, providing guidance and support to achieve performance targets.
- Develop and implement training programs to enhance team skills and knowledge.
- Monitor team performance metrics and provide regular feedback to team members.
- Facilitate team meetings to discuss progress, challenges, and opportunities for improvement.
- Collaborate with other departments to ensure alignment on projects and initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
