Agriculture Customer Service Representative - Grand Forks, ND
About The Position
Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us! Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment. “We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.” Are you customer-focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task and prioritize assignments? If so, we want to hear from YOU! Role Overview The Customer Service Representative (CSR) plays a key role in delivering a positive customer experience by supporting sales and operations through accurate order processing, inventory coordination, and efficient internal workflows. This position serves as a vital link between customers, the sales team, and operations, helping ensure responsive communication and smooth day‑to-day execution.
Requirements
- High school diploma or equivalent
- Proficiency with Microsoft Windows, Excel, Outlook, and ERP systems (JD Edwards experience preferred; training provided)
- Strong math skills, including the ability to accurately apply fractions, percentages, and ratios
Responsibilities
- Enter and process sales orders, shipping documents, and invoices using the JD Edwards (JDE) ERP system, meeting timelines under the Timely Transaction Processing (TTP) policy
- Respond to customer inquiries and support the sales team with order accuracy, pricing, and documentation
- Document product use recommendations and forecasts; generate standard and custom reports for internal and external use
- Collaborate with Sales and Operations to manage inventory levels, place product orders, and conduct cycle counts and annual inventory reconciliation
- Submit and code bills and invoices for payment; support Accounts Payable documentation
Benefits
- vacation
- holidays
- health
- dental
- vision
- mental health
- retirement plan participation, including an employer contribution of up to 7% into your 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
