Aging Services Case Manager (LSNC NORC)

GODDARD RIVERSIDE COMMUNITY CENTER • New York, NY

80d • $48,000 - $52,000

About The Position

The Goddard Riverside Community Center and the Stanley M. Isaacs Neighborhood Center are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults throughout Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational. The Lincoln Square Neighborhood Center is a multigenerational program of Goddard Riverside, dedicated to meeting the educational, recreational, and cultural aspirations of the Lincoln Square community, with a primary focus on residents of Amsterdam Houses and Amsterdam Addition. Founded by the New York City Department for the Aging and the New York State Office for the Aging, LSNC Aging Services provide comprehensive support to over 800 active members, fostering health, engagement, and social connection. Older adults benefit from daily nutritious hot lunches, wellness programs promoting physical and mental health, educational and arts programming to encourage lifelong learning and social services. The NORC Case Manager plays a vital role in supporting older adults within the Amsterdam Community, helping them maintain independence and dignity while aging in place. This position provides individualized case assistance and comprehensive case management, ensuring seniors receive the resources and services they need to thrive in their own homes.

Requirements

• Bachelor’s degree (BA, BS, or BSW) in social work, psychology, gerontology, or a related field.
• Minimum of two years of professional experience working with older adults in case management, social services, or healthcare settings.
• Fluency in a second language (Spanish, Cantonese/Mandarin, or Russian) is required.
• Deep sensitivity to the needs, strengths, and challenges of the older adult population.
• Strong work ethics and ability to manage multiple priorities in a dynamic, fast-paced environment.
• Excellent written and verbal communication skills, including the ability to write clear and concise case notes.
• Strong problem-solving skills with the ability to assess situations and respond effectively.
• Proficiency in engaging with older adults who may have disabilities (physical, hearing, visual) and/or mental health conditions.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to quickly learn and navigate electronic databases for case management documentation.

Nice To Haves

• Prior experience with DFTA Peer Place (STARS) database is preferred.

Responsibilities

• Provide direct support and advocacy for older adults on a wide range of issues, including entitlements, health and mental health care, food assistance, and housing.
• Carry caseload of 100 plus clients.
• Conduct comprehensive annual assessments, including home visits for homebound seniors, to evaluate their needs, facilitate service linkages, and provide consistent social engagement.
• Deliver supportive counseling and make appropriate referrals to specialized services as needed.
• Monitor clients for cognitive changes, implement appropriate interventions, and coordinate with medical professionals.
• Identify potential elder abuse or neglect and collaborate with Adult Protective Services when necessary.
• Accompany seniors to medical and other essential appointments, including hospital visits, to advocate on their behalf when needed.
• Maintain accurate and timely documentation of client interactions, services provided, and progress notes in the DFTA online database system (PeerPlace), ensuring compliance with program and agency guidelines.
• Develop and facilitate support groups tailored to the needs of older adults.
• Offer direct support to caregivers and family members, including connecting them with relevant caregiver support programs.
• Work closely with onsite nurses to coordinate medical care, provide medication management, and ensure comprehensive healthcare support.
• Manage appointment coordination and reminders to enhance adherence to care plans.
• Analyze and review program data to enhance service delivery and implement continuous improvements.
• Actively participate in staff meetings, case conferences, and professional development training.
• Engage in program evaluation and contribute to service improvement initiatives.
• Assist in the daily operations of LSNC Aging Services, responding to client needs and crisis situations as they arise.
• Collaborate with the Program Team to organize and support client engagement programs.
• Conduct outreach efforts to expand program participation, including registration/re-registration, telephone reassurance, and friendly visiting for isolated seniors.
• Perform other job-related duties as assigned by the supervisor in alignment with the primary responsibilities.

Benefits

• Equal employment opportunities without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees