Aging Care Manager 3 (Local Government) - Luzerne County Area Agency On Aging

Luzerne County, PA•Wilkes Barre, PA

33d•Onsite

About The Position

This is a Care Manager 3 position within the Area Agency on Aging. The employee is assigned to the Protective Services Unit within the Social Services Department. The employee is expected to perform a variety of tasks required of an Aging Protective Services Investigator.

Requirements

Knowledge of the laws, rules and regulations governing the protective services program.
Knowledge of client conditions that permit or require the intervention of court supervision.
Knowledge of social casework principles and methods.
Knowledge of the availability of community support services for the benefit of elderly clients.
Knowledge of current social, economic and health problems and resources as they relate to older adults.
Knowledge of individual and group behavior and ways of working effectively with older adults who have social, economic, emotional or health problems.
Skill in the development of plans to address the needs of vulnerable older adults.
Ability to establish and maintain effective working relationships with clients, other members of the staff, outside agencies, institutions and the general public.
Ability to plan and organize work, prepare adequate records and reports, set priorities and maintain a caseload of clients in an effective manner.
Ability to clearly express ideas orally and in writing and to interpret laws and regulations.
Ability to maintain confidentiality in high pressure situations.
Ability to understand and accept the needs and rights of other persons and to work with older adults who are physically disabled or economically disadvantaged.
Ability to work effectively with people and aid them to grow in the constructive use of their potential in adjusting to their specific problems.
One year as an Aging Care Manager 2 or Aging Program Assessor; or
One and one-half years of professional suman services, law enforcement, or nursing experience; and a bachelor's degree in social sciences, behavioral sciences, human services, or a closely related field; or
Any equivalent combination of experience and training which includes six months of professional human services, law enforcement or nursing experience.
Be a resident of Pennsylvania.
Be eligible for selection in accordance with merit system employment regulations
Have held regular civil service status in the following classifications:
Aging Care Manager 2
Meet the minimum experience and training required for the job.
Meritorious Service, defined as:
The absence of any discipline above the level of written reprimand during the 12 months preceding the closing date on the posting.
The last due overall regular or probationary performance evaluation was higher than unsatisfactory.
Seniority, Defines: A minimum of twelve months in the next lower class(es) by the closing date of this posting 07/10/2025.

Responsibilities

Record a Report of Need for Protective Services and be able to determine category of need and priority of need for the report.
Investigate all allegations of abuse and all categories of abuse on the Report of Need within regulatory time frames.
Conduct a Face-to-Face visit with the older adult within regulatory time frames.
Interview all collateral contacts pertinent to the case, including the alleged perpetrator of the abuse, and collect all necessary evidence and documents.
Work with other agencies and entities in order to come to a conclusion regarding the case. This could include Law Enforcement, financial institutions, the medical community, Domestic Violence services, and other social services agencies/systems etc.
Determine case outcome in terms of a substantiated or unsubstantiated case decision.
On all cases, take necessary action to ensure the safety of the older adult by arranging for Aging services for the older adult, assuring medical intervention for the older adult, assisting with a Protection of Abuse order, assisting with an Eviction Notice at the Magistrates, assisting with placement for the older adult, applying for Representative Payee and any other actions necessary to protect the older adult.
Assist older adults to apply for entitlement programs such as LIHEAP, PACE, Medicaid (PA 600) SNAP, Tax/Rent rebates, Shared Ride Transit, etc.
Use legal intervention, as necessary, to gain access to the older adult or to participate in proceedings for appointment of a guardian of estate or person. Testify in Court, if needed.
Conduct reassessments, as required. Conduct a final reassessment on a substantiated case prior to closing the case.
Refer cases, as appropriate, to other AAA services including but not limited to OPTIONS, Care Management, Aging Waiver, Caregiver Support Program, Active Adult Centers, etc.
Document all case activity in the Well-Sky data base, as required
Is assigned on a rotating basis to provide protective services phone coverage in order to receive new referrals by phone during regular business hours.
Has opportunity to volunteer for AAA paid after-hours crisis coverage, on a rotating basis.
Complete statistics, reports, case records, and other forms within the time frames required by the Department of Aging.
Attend all trainings pertinent to the Protective Services Investigator job classification including Basis Protective Services and yearly PS Enrichment.
Attends relevant Seminars, Webinars, in-services, Supervisory meetings, etc.
Interprets AAA programs and Protective Services regulations to individuals, the public, and other agencies.
Other duties as assigned by the Supervisor.