Agile CoE Ops Program Manager

BCG Digital Ventures•Atlanta, GA

31d•$135,000 - $165,667

About The Position

You are joining BCG's Agile Centre of Excellence (CoE), an 80-person global strategic capability center and critical business partner of BCG's internal Digital Product Organization (DPO). This team is comprised of business and product delivery experts with specialization in Agile, Product Management, Product Delivery, Org Optimization and AI Innovation. This team is responsible for driving high-performance delivery of product, project and experience leveraging our expertise. This team directly partners with the Digital Product teams and shares in the delivery of their outcomes. Directly, this role and team report into 'Modern Work Experience and Enablement', a function within worldwide IT. The Digital Product Organization (DPO) is a 2000+ person, cross-functional product & platform org responsible for running and continuously driving digital product capabilities and experience for all internal BCG business services (HR, Marketing, Legal, Risk, Finance, IT, etc.) and the entire BCG workforce. The DPO has over 20 Product Portfolio Families, 130+ product squads and 10 centres of excellence. This organization operates in a fully mature Agile Enterprise operating model, since its transformation in 2021. This Manager level role is a critical and central part of the Agile CoE team. We are seeking an operations manager to drive high quality operations and accelerate the modernization agenda of our Agile Centre of Excellence (CoE). In this pivotal role, you will partner with the CoE Lead and Agile leadership team to help shape strategic priorities, support and/or manage forward-looking Agile CoE transformation initiatives and embed operational excellence that strengthens the CoE's impact across the firm. You will also help advance the CoE's strategy by ensuring smooth operations and tight alignment across regions, functions and partnerships worldwide. This position demands a strategic and operationally disciplined manager who can help translate organizational goals into scalable frameworks, foster high-performing teams, and champion global resource planning that maximizes ROI. By advancing strategic initiatives, strengthening governance, and driving operational excellence, you will help position the Agile CoE as a catalyst for transformation across BCG. At the same time, you will serve as a visible presence - ensuring teaming, inclusion, and continuous improvement to ensure the CoE remains adaptive, resilient, and future-ready.

Requirements

5-7 years of relevant experience in a similar role
You will have a degree in Organizational Management, Project/Program Management, Business Administration, or equivalent practical experience
Proven track record in shaping and executing strategy, translating vision into operational plans with measurable outcomes
Demonstrated success in supporting/leading global initiatives, embedding operational excellence, governance, and scalable frameworks; strong background in project/program management
Exceptional stakeholder management skills, with the ability to build and influence strategic relationships across regions, functions, and seniority levels
Experience at hiring, managing and developing operational resources
Proven experience managing resource planning, demand management practices, and budget oversight
Proven experience manage more senior individuals, influencing their outcomes, building strong report, maintaining alignment and engagement
Background in change leadership and cultural transformation, including adoption of new systems, practices, and ways of working
Strong organizational and prioritization skills, with the ability to orchestrate complex global initiatives and enhance team productivity
Strong innovative mindset with ability to enable innovative change to have meaningful impact to ops process - Able to convert complex, slow, process heavy activities into effective, fast, streamlined, automated workflows that increase value delivery, customer engagement, speed, etc.
Commitment to fostering a team culture of inclusion, collaboration, and continuous improvement
Persistent and results-oriented, with a track record of driving execution across diverse stakeholders
Demonstrated ability to effectively work through ambiguity to create structured solutions with detailed plans to execute
Knowledge of Agile Methodologies and ways of working (Scrum, XP, DevOps...), understanding and applying "servant leader" mindset and with the ability to engage in Agile ceremonies to provide teams necessary direction and guidance
Ideally worked in global operations, strategy, and/or transformation teams in multinational environments

Nice To Haves

Ideally worked in global operations, strategy, and/or transformation teams in multinational environments

Responsibilities

Strategic Support - Supporting the CoE's strategic agenda through insights, transformation initiatives, and cross-CoE operational support that enables cross-functional priorities.
Serve as a core member of the CoE's operations team, partnering with the CoE Lead to shape operational priorities that align with organizational goals and enterprise demand
Provide actionable insights and operational recommendations that directly inform decision-making at the leadership level
Support forward-looking initiatives and cross-functional programs that advance the CoE and the business' strategic agenda
Provide insights across CoEs and geographies, building partnerships and supporting cross-CoE initiatives aligned with the enterprise digital operating model
Organizes and facilitates operational and strategic leadership meetings across Agile CoE
Drives alignment of roadmap and critical outcomes across Agile CoE leadership team (aka Agile Coaches) - manages Agile Coach Sync
Stakeholder Engagement - Enabling alignment, influence, and connectivity across leadership, stakeholders, and partnerships.
Amplify the impact of the CoE Lead by supporting their agenda, shaping priorities, influencing outcomes, and strengthening stakeholder relationships
Supports Agile CoE Leadership maintaining critical alignment across partnering teams and stakeholders (e.g. Portfolios, CoE's, governance teams & etc.), sub-teams, and regions to ensure seamless alignment, transparency, and collaboration especially on operational priorities
Cultivates and maintains strong relationships with internal partners (e.g. finance, HR, recruiting, procurement, governance, etc.)
Serve as a visible presence across the broader CoE, fostering teaming, collaboration and empowerment that extends beyond the operations team
Operational & Delivery Excellence - Enabling scalable frameworks, governance, and innovation to deliver seamless global operations and Agile CoE measurable impact.
Manages and owns Agile CoE Quad planning, roadmap, Jira tracking, weekly reporting, and supports reducing impediments (as appropriate) across Core Agile CoE strategic agenda, Enterprise initiatives, and distributed portfolio (20) delivery plans developed by Agile Coaches per portfolio, per quad.
Translate and manage strategic Agile CoE operating goals into scalable and rigorously designed operational models and frameworks, ensuring initiatives deliver measurable impact with strong attention to detail across regions
Manage CoE daily operations, including but not limited to managing cross-functional dependencies, risks, and governance to ensure seamless delivery
Manage Agile COE annual budget and financial planning, partnering directly with the Agile COE Finance Business Partner
Modernize the Agile CoE operating standards by aligning standards across UX, C&C and EA COE ops and leveraging digital platforms, automation, and measurability to drive efficiency, strengthen resilience, and ensure value realization through the CoE workforce's delivery.
Resource & Capacity Governance - Maximizing ROI through supporting resource planning, talent development, and sustainable workforce strategies.
Manage global resource planning, staffing and demand planning as a critical function to the Agile CoE redeployable resource strategy - ensures assignments balance priorities, skills and capacity.
Manage workforce strategies with speed and precision, ensuring investments deliver maximum ROI and align with long-term business objectives
Balance immediate operational needs with long-term transformation and investment priorities to optimize efficiency and impact
Manages and maintains strong relationships with Agile CoE resource vendors. Manages vendor contracting and invoicing. Manages CWR resource onboarding, tracking, offboarding processes. Ensures Agile CoE maintains aligned to Procurement standards and policies.
Manages day to day responsibilities and valuable delivery by Agile CoE intern(s)
Drive expertise development across Agile experts - Manage Agile CoE skill repository, training strategy, allocation and tracking system, budget - aligned with CoE Leaders direction.
Enable and drive an inclusive, high-performing, joyful culture across the Agile CoE - manages affiliation strategy, partners with local hub leads, Manages affiliation budget globally and allocations.
Change Leadership, Transformation & Continuous Improvement - Enable change and fostering innovation to ensure agility, resilience, and continuous advancement of the CoE.
Drives and champions improvements to leadership team effectiveness, decision-making processes, and ways of working across the CoE
Assists and supports Agile CoE Leader and leadership team in driving standards and consistency across entire Agile CoE team
Assists and supports Agile CoE Leader and Leadership Team in driving x-Agile COE change (e.g. Talent management changes, SL role expansion, etc.)
Enable adoption of best practices, systems, and digital tools that embed operational excellence and agility at scale - build a high quality, highly effective CoE op model.
Assist change management efforts, ensuring smooth transitions during structural shifts, delivery disruptions, and strategic pivots
Foster a culture of innovation and continuous improvement that enables the CoE to remain adaptive, resilient, and future-ready

Benefits

Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
Dental coverage, including up to $5,000 in orthodontia benefits
Vision insurance with coverage for both glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
Paid sick time on an as needed basis

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