Agile Coaching Manager

Cogeco • Quincy, MA

70d • Hybrid

About The Position

As the Manager Agile Coaching (Chapter Lead), you will be a dedicated people leader focused on nurturing and developing the capabilities and expertise of the Agile Coach Chapter members. This role is central to driving consistency in ways of working, fostering a positive people experience, and directly contributing to the achievement of customer aspirations by coaching Squad members, Product Owners, and Crew Leads on agile ways of working. You will champion the use of data for insights to measure and report on Agile maturity and coaching effectiveness, emphasizing the shift from task-based output to measurable value. Crucially, you will collaborate broadly across the organization, working with the various functional leaders to ensure enterprise-wide alignment and adoption. You will build specialist capability, champion the Agile Coaching craft, and play a vital role in our Agile operating model, reporting directly to the Vice President, Human Resources Business Partnership.

Requirements

• Minimum of 3 years of direct or indirect people leadership experience in a coaching or mentoring capacity.
• 5-7 years of hands-on experience in the Agile Coaching domain, demonstrating deep craft expertise.
• Proven experience collaborating cross-functionally with senior stakeholders to drive organizational change.
• Proven experience driving a culture shift from focusing on task output to measurable business value.
• Demonstrated experience utilizing agile technologies and data platforms such as JIRA, Confluence, Tableau, or similar tools to extract insights and report on performance.
• Proven ability to manage multiple, complex, and competing priorities in a fast-paced environment.
• Strong track record of developing people and fostering a culture of continuous learning.
• Excellent coaching, influencing, and stakeholder collaboration skills.
• Experience operating at the Manager level or equivalent people leadership capacity.

Responsibilities

• Coach, mentor, and develop Chapter team members to build and sustain high-level expertise within the Agile Coaching craft.
• Establish the governance, operating rhythm, and standard ways of working for the Agile Coaching Chapter to ensure consistency and quality across the organization.
• Support the coaching and feedback of Squad members, Product Owners, and Crew Leads to embrace agile thinking and a value-driven mindset over task completion.
• Drive cross-functional alignment and adoption of Agile principles by collaborating closely with leaders in and outside of the Agile domain.
• Measure, track, and report on Agile maturity and the impact of coaching using quantitative data and insights.
• Drive the adoption and consistency of tooling, standard operating procedures, and methodologies across the Agile Coaching Chapter, including the effective utilization of technologies like JIRA, Tableau, and AI/ML-based tools.
• Foster a positive people experience, culture, connection, and sense of community for all Chapter members.
• Conduct quarterly performance check-ins and formal annual performance reviews for Chapter members.
• Provide strategic input into the capability roadmap and workforce planning, including recruitment, for the Chapter Area, informed by agile maturity data and business value metrics.

Benefits

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Headspace Membership
• Opportunities for LinkedIn Learning subscriptions for select colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Telecommunications
• Number of Employees: 5,001-10,000 employees