Agentic Commerce Manager | Banking

Accenture•Chicago, IL

About The Position

We are seeking a Manager to support the design and delivery of agentic commerce transformation initiatives for banking clients. This role will focus on helping financial institutions adapt to a new model of customer engagement where AI-powered agents, conversational interfaces, and intelligent systems influence how products are discovered, evaluated, and transacted. As banking journeys evolve beyond traditional digital channels, organizations must rethink how their products, content, platforms, and data are structured to operate within AI-driven and ecosystem-based environments. This Manager will play a key role in translating emerging agentic commerce concepts into practical strategies and executable solutions. You will work across strategy, digital experience, content, platform integration, and data teams to help clients improve how their financial products show up across search, AI interfaces, and partner ecosystems, while ensuring readiness for agent-mediated interactions. The ideal candidate combines experience in digital strategy, consulting, and financial services, with an interest in how AI and agent-based experiences are transforming banking and payments.

Requirements

7+ years of experience in consulting, digital strategy, or financial services that must include the following:
Experience working on digital transformation, customer experience, or platform-related initiatives
Experience with AI-driven customer experiences, conversational interfaces, or emerging digital ecosystem trends
Understanding of digital marketing, content strategy, or product experience optimization
Experience collaborating with engineering leadership to prioritize AI-readiness initiatives on technical roadmaps
Experience managing small teams and leading workstreams

Nice To Haves

Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field
Strong problem-solving and analytical skills
Excellent communication and presentation skills
Ability to translate complex concepts into clear, actionable recommendations
Passion for innovation and the future of banking and financial services
Comfortable with travel

Responsibilities

Agentic Commerce Strategy & Execution: Help define how financial products and services should be structured for AI-driven discovery and agent-assisted decision-making. Translate emerging agentic commerce trends into practical use cases and implementation roadmaps. Support development of frameworks that enable banking clients to participate in AI-mediated customer journeys.
Digital Experience & Discoverability: Lead initiatives that improve how banking products are surfaced and engaged across digital and AI-enabled environments. Identify opportunities to improve product discoverability across search, conversational interfaces, and digital ecosystems. Partner with content and UX teams to structure experiences for both customer engagement and machine interpretation. Support optimization of product pages, journeys, and digital experiences to improve visibility and conversion.
Machine-Readable Commerce Architecture: Architect schema and structured frameworks aligned to AI retrieval and reasoning models. Ensure product, pricing, availability, policy, and review data are machine-consumable and consistently exposed. Design entity-layer clarity that reduces ambiguity for LLM interpretation.
Agent Communication & Execution Readiness: Define standards for Agent Communication Protocols (ACP) and API readiness. Partner with engineering to expose endpoints that support AI agent interaction. Ensure feeds support real-time decisioning (inventory, pricing, shipping logic). Build scalable frameworks for AI-assisted transactions.
Retrieval & Indexation Optimization: Optimize structured data for RAG (Retrieval-Augmented Generation) environments. Collaborate with GEO and content teams to ensure alignment between semantic layer and markup layer. Reduce friction between presentation layer and structured layer.
Monitoring & Technical Governance: Implement structured data QA and monitoring frameworks. Identify gaps impacting citation eligibility or recommendation logic. Establish governance standards for structured updates across markets.
Security, Trust & Compliance: Ensure APIs and structured outputs align with privacy, compliance, and brand safety requirements. Partner with legal and security teams to assess risk exposure in agentic integrations.
Data & AI Readiness: Support structuring of product and customer data for analytics, personalization, and AI use cases. Identify opportunities where data can enhance decision-making, recommendations, and customer experiences. Collaborate with data teams to improve data accessibility across digital channels.
Client Collaboration & Workstream Leadership: Lead workstreams within broader transformation programs and manage day-to-day client interactions. Serve as a key point of contact for client teams on assigned workstreams. Lead workshops and working sessions to gather requirements and align on solutions. Manage consultants and analysts supporting project delivery. Ensure high-quality delivery across all assigned initiatives.

Benefits

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

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