Agentic AI Specialist
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About The Position
The Digital Experience team is the leader of human centric interaction points in Tech@Aramark, uncovering impactful insights and transforming Aramark's end users experience. Using leading-edge technology and analytics, Digital Experience synthesizes operational and consumer data to optimize strategies that enhance the end user's experience and blaze a trail for innovation. This role is for a passionate Agentic AI Specialist who will work closely with the Product Owner to review user requests, update AI models, and resolve issues. The virtual assistant, built on cutting-edge generative AI technology and accessible through digital channels as well as voice, provides fast and easy access to support and answers across employee service domains, from IT to Payroll to HR and much more. To succeed, you must possess strong product instincts, excellent communication skills, technical fluency, and empathy. You should have an appreciation for and understanding of lean startup, Agile, and user-centered design values, principles, and practices. The ability to analyze data guided by strategic thinking is critical. In this role, you will manage end-to-end delivery, drive measurable outcomes, and build long-term partnerships.
