Agent Support Specialist

Bridgeway • Coraopolis, PA

58d

About The Position

Bridgeway is a rapidly growing Pittsburgh based company that is already among the country’s largest specialty transportation providers.  Join an exciting and dynamic work environment where Team Members work together to deliver world class support to our customers, drivers, agents and carriers.  With over a half a million loads annually, and a legacy of service to customers in critical industries, Bridgeway has a history of solving the country’s toughest transportation problems.  Join our Team and become the Future of Freight!

Requirements

• High School Diploma or GED
• 2+ years of customer service experience

Nice To Haves

• Attention to detail, ability to complete tasks in a timely manner, levelheaded and calm during stressful interactions, problem solving, proactivity to facilitate more effective results, and written and verbal communication is very important.

Responsibilities

• Be a brand ambassador to our Independent Agent Contractors
• Act as first line of support for our Agents and interdepartmental inquiries/concerns involving our Agents
• Work to timely and proactively respond to calls or emails
• Work to understand the various operating systems and how functions flow within the organization
• Create and maintain relationships with agents to ensure satisfaction
• Onboard agents and generate a welcoming environment/process
• Engage with various departments, including our IT team, to troubleshoot and resolve issues
• Understand and be able to describe the Bridgeway brand talking points

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED