AGENT - SPORTSBOOK - PT

About the position

The position involves providing outstanding customer service while processing wagers for customers betting on sporting events. The role is responsible for the efficient and timely exchange of cash on all transactions, ensuring compliance with the Seminole Tribe's Policies and Procedures.

Responsibilities

• Adhere to the Seminole Tribe's Policies and Procedures.
• Professionally engage patrons to resolve disputes and answer questions while enhancing the customer experience.
• Maintain and balance a till for issuing and redeeming tickets and vouchers, following void procedures and cash handling procedures.
• Communicate and promote the menu of wagering options and promotions to patrons.
• Identify and escalate potential complaints, business risks, and potential VIP customers.
• Maintain a neat and well-stocked window for the next shift.
• Adhere to all rules and regulations set forth by jurisdiction.
• Execute cash handling policies properly.
• Timely identification and escalation of issues for resolution.
• Ensure compliance with regulatory and legal requirements.

Requirements

• One (1) or more years of experience in Gaming and/or Sportsbook related roles preferred.
• Customer service and cash handling experience required.
• Ability to work both independently and in a team-oriented, collaborative environment.
• Ability to adjust and efficiently react to shifting priorities, demands, and timelines.
• Strong analytical and problem-solving capabilities.
• Flexibility to oversee operations 24/7 and work flexible hours including nights and weekends.
• Exceptional communication and problem-solving skills.
• Understanding of sports wagering terminology and products.
• Ability to make optimal decisions in high-pressure situations.
• Must be able to stand or walk for long periods and work in a loud, smoking environment.