AGENT - ROOM NIGHT AUDIT

Pyramid Global Hospitality•Berkeley, CA

1d•Onsite

About The Position

Pyramid Global Hospitality is a company that prioritizes its employees, fostering a supportive and inclusive work environment that promotes diversity, growth, development, and wellbeing. The company is committed to a "People First" culture, offering comprehensive employment benefits and dedicated to building meaningful relationships. Pyramid Global Hospitality provides ongoing training and development opportunities to help employees advance their careers within its network of over 230 properties worldwide. The Residence Inn by Marriott Berkeley, a 17-story hotel in Downtown Berkeley, CA, features 331 suites with fully equipped kitchens, over 15,000 sq.ft. of meeting space, and a rooftop restaurant/bar. It is conveniently located near the Downtown Berkeley BART station. The hotel embraces, encourages, and celebrates diversity. This position is for a highly motivated individual to join the Front Desk team as a Night Auditor. The ideal candidate will use their engaging personality to create a memorable first impression for guests. The Front Desk Agent is responsible for checking in and registering guests, ensuring proper credit, noting and fulfilling special requests, and providing accurate information about the hotel, its amenities, and the local area. This role primarily covers the hours from 11 PM to 7 AM and requires a detail-oriented person who enjoys engaging with people and providing exceptional service.

Requirements

Must have the ability to work the overnight hours
A high attention to detail
High school diploma or equivalent
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

Responsibilities

Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
Promote and sell special hotel programs
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
Be knowledgeable of all emergency procedures and policies
Maintain house bank
Generate, Print and distribute daily and weekly reports
Ensure the Night Audit procedures are followed with great attention to detail
Communicate all pertinent information to manager on duty
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
Assist other departments as needed