Agent Product Manager (Founding Team)
About The Position
As Pallet scales into larger, more complex enterprise and mid-market customers, deployments become higher-stakes: more stakeholders, evolving requirements, real change management, and real consequences if things break. The Agent Product Manager owns customer deployments end-to-end, from discovery and workflow design through execution, go-live, and long-term success. You are the connective tissue between customers, Forward Deployed Engineers, Product, Sales, and Success. You ensure customers feel confident, informed, and supported, even as workflows, product capabilities, and internal processes continue to evolve. This is a highly client-facing, high-ownership role for senior operators who thrive under pressure and ambiguity.
Requirements
- 3–4+ years in customer-facing roles (Product, Engagement, Consulting, Founder, etc.)
- Strong technical acumen: able to reason about workflows, APIs, and system behavior
- Comfort operating in fast-moving, ambiguous environments
- Excellent written and verbal communication skills
- Experience managing multiple concurrent, high-stakes projects
- Familiarity with LLMs, APIs, JSON
- Strong Excel / PPT skills
- SaaS experience
- Basic SQL literacy
Nice To Haves
- Technical degree (CS, Engineering, Math) or equivalent experience
- Experience with AI-driven or workflow automation products
Responsibilities
- Serve as the executive point of contact for customer deployments and long-term success
- Lead customer discovery to understand workflows, constraints, and success criteria
- Translate complex business processes into executable AI agent workflows
- Partner with Forward Deployed Engineers to validate assumptions and execute technically
- Configure, test, and release agent configurations for customer use cases
- Own deployment plans, timelines, risks, and stakeholder communication
- Lead customer kickoffs, milestone reviews, QBRs, and executive updates
- Proactively manage scope changes, escalations, and expectation-setting
- Improve and scale onboarding and deployment processes over time
- Travel for key customer milestones and kickoffs as needed (~25%)
Benefits
- 🩺 Health, vision, and dental
- 🏝️ Flexible PTO
- 💸 Competitive salary + equity
- 🪜 401(k)
- 📚 Annual learning & development stipend
- 🚌 Commuter benefits (Bay Area)
- 🚘 Uber ride stipend for late office nights
- 🏡 Remote office stipend
- 🍔 Daily catered lunches via Sharebite
- ✈️ Onboarding trip to SF HQ for remote employees
- 🥤 Monthly happy hours
- 🎉 Annual company offsites (last one: Palm Springs 🌴)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
