Agent numérique en ligne bilingue (français–anglais) / French English Digital Online Agent

Brand Momentum

18d•Remote

About The Position

We are looking for a charismatic, professional personality focused on customer service, with a passion for beauty products. As an online agent, you will be interacting with consumers and providing assistance.

Requirements

Experience in customer service, call centers
Experience in cosmetics/beauty
Access to a phone, computer, and internet
Live Chat and/or Salesforce experience
Ability to work independently
Effective communication skills
Bilingual- English & French

Responsibilities

Interact with clients via live chat to promptly address their questions, concerns, or issues
Provide accurate information on products, services, and policies
Clarify customer questions about orders, payments, returns, and other service-related topics
Assist customers in selecting products by understanding their needs and recommending suitable products
Guide customers through online purchasing steps and troubleshoot any technical issues they encounter
Handle customer complaints professionally and empathetically, aiming to resolve issues effectively
Escalate complex or unresolved issues to supervisors or relevant departments when necessary
Keep a record of complaints and resolutions to improve service quality
Enter interaction and request details into the CRM or customer support software