AGENT I - FRONT DESK

Hard Rock Hotel & Casino Atlantic City • Atlantic City, NJ

79d • $18

About The Position

Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.

Requirements

• High School Diploma or equivalent education required
• Minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience
• Ability to work flexible schedules, including nights, weekends, and holidays as required
• Must possess strong mathematical skills specific to position responsibilities
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities

Responsibilities

• Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
• Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests
• Communicate with Customer Care for future reservations via telephone calls
• Assist with booking guest reservations that are walk-ins
• Respond to guest requests and communicate with other departments as it relates to those requests
• Provide alternative options to guests if their requests cannot be satisfied
• Offering bell assistance to each guest upon departure
• Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands
• Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests
• Other duties as assigned

Benefits

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED