Agent, Guest Service

Jackson Rancheria Casino Resort • Jackson, CA

217d • $18 - $23

About The Position

The Guest Service Agent will help create a positive guest experience by determining the individual needs of the RV Park guests. This is done by the top-quality handling of telephone calls, answering questions about the Jackson Rancheria, booking reservations, processing payments, mailing documents and various other daily office duties. The Guest Service Agent represents the RV Park to the guest throughout all stages of the guest's contact with the RV Park.

Requirements

• Must be customer-service focused and have excellent hospitality skills.
• Must be computer literate.
• Strong communication skills.
• Previous front desk experience desired.

Responsibilities

• Maintain the daily functions of the RV Park Office.
• Greet and check in guests, answer questions, explain park rules and regulations to RV Park Guests.
• Assign and respond to reservation requests for park sites. Know site locations, types of sites available, and site rates.
• Use proper telephone etiquette and use proper mail, package, and message handling procedures.
• Process cancellations and modifications promptly.
• Thoroughly understand and adhere to proper credit, check-cashing and cash-handling policies and procedures.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Post and file all charges to guest, master, and city ledger accounts.
• Compute bills, collect payments, and make change for guests.
• Process guest check-outs.
• Contact custodial/maintenance staff when guests report problems.
• Assist park maintenance, pick up litter, clean sites, and the upkeep of the recreation room and overall property duties.
• Record guest comments or complaints, referring customers to managers as necessary.
• Read and initial the pass-on log and bulletin board daily. Be aware of daily activities, meetings and promotions taking place on the property.
• Maintain the cleanliness and neatness of the check-in area and other areas in Park and Clubhouse as instructed by Management.
• Other duties may be assigned.

Benefits

• Pay range: $18.00 - $23.40 per hour.
• Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am.

What This Job Offers

• Industry: Accommodation
• Education Level: No Education Listed