Agent Development Specialist
About The Position
Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success. Summary: Our Business Development Team is looking for a Client Relations Specialist. This position specializes in the cultivation and operational support of new and existing Agent Partners and their customers. Description: Effectively communicate with new Agents to familiarize them with the TMS and company processes and policies Ensure top level Customer Service and Support to Client Base Act as an ongoing resource to new and current agents, providing ongoing guidance and operational assistance for daily operations. Additional job responsibilities related to Agent Development Work with Business Development Team to continue improving the Agent Development Process
Requirements
- Minimum of 2 years of Customer Service Experience preferred
- Bachelor's Degree Preferred
- Ability to communicate in a clear and concise manner
- Ability to critically think and adapt to new systems
- Sincere desire to cultivate and maintain relationships
- Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email.
- Requires extended periods of sitting, normal walking, bending, twisting, and stretching.
- Capability of sight and hearing required.
- Ability to deal with stressful situations and occasionally working extended hours.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities
- Effectively communicate with new Agents to familiarize them with the TMS and company processes and policies
- Ensure top level Customer Service and Support to Client Base
- Act as an ongoing resource to new and current agents, providing ongoing guidance and operational assistance for daily operations
- Additional job responsibilities related to Agent Development
- Work with Business Development Team to continue improving the Agent Development Process
Benefits
- Medical Insurance with premiums paid at 100% for employees AND dependents
- Dental Insurance 100% paid for Employee
- Vision Insurance
- HSA with Employer Contributions
- Life Insurance
- Short Term Disability
- Long Term Disability
- 401(k) Plan
- Profit Sharing: Typical annual contribution of 15% of total eligible compensation
- Paid Holidays AND PTO
- Cancer, Critical Illness, and Accident Policies available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
