Agent Deployment Strategist

Amigo•New York, NY

About The Position

As an Agent Deployment Strategist at Amigo, you'll work directly with healthcare organization customers to design and scale AI agent solutions that solve their highest-impact problems. You'll own the customer relationship from contract signature through expansion—responsible for ensuring customers successfully deploy, realize value, and scale their AI agent programs. You'll serve as the strategic partner and voice of the customer throughout their journey: from identifying opportunities and building business cases to measuring outcomes and expanding deployments. This role requires deep customer empathy combined with strategic thinking, business acumen, and the ability to translate complex organizational challenges into concrete AI solutions that deliver measurable ROI. This is not a traditional customer success role. You'll operate as a deployment strategist—embedding within customer organizations, mapping their systems and decision-making structures, and driving expansion across clinical, operational, and financial dimensions.

Requirements

4+ years of experience in customer-facing strategy, deployment, or implementation roles, ideally in healthcare technology, enterprise SaaS, or consulting
Demonstrated ability to build trusted relationships with senior stakeholders in complex organizations
Strong business acumen with experience building ROI models, analyzing unit economics, and quantifying operational impact
Strategic thinking skills—ability to see the big picture while managing detailed execution
Deep empathy and emotional intelligence to understand unstated customer needs and navigate organizational dynamics
Strong organizational and project management capabilities with ability to drive multiple concurrent deployments
Customer success and expansion mindset—you're energized by turning initial deployments into long-term strategic partnerships
Comfort with technology and product concepts—you don't write code, but you understand how AI systems work and can bridge technical and business discussions
Excellent communication skills for both executive presentations and operational workshops
Experience facilitating meetings, running QBRs, and driving cross-functional alignment
Analytical mindset with comfort in spreadsheets and data-driven decision making
Resourcefulness and problem-solving orientation—you figure out what needs to happen and make it happen

Nice To Haves

Direct experience in healthcare delivery environments (clinical operations, hospital administration, health system strategy)
Background in management consulting, particularly with healthcare clients
Experience with AI/ML product implementations or digital transformation initiatives
Understanding of healthcare compliance requirements (HIPAA, quality reporting, accreditation standards)
Familiarity with clinical workflows and healthcare terminology
Experience with change management and organizational adoption strategies

Responsibilities

Receive customers post-signature and collaborate with sales during handoff to understand initial use case commitments, success criteria, and customer expectations
Manage the full customer lifecycle from onboarding through expansion, ensuring customers achieve sustained value from Amigo
Partner with healthcare organizations to understand their workflows, pain points, organizational structures, and strategic priorities
Identify and prioritize high-impact expansion opportunities for AI agent deployment based on ROI potential, operational feasibility, and customer needs
Develop comprehensive deployment strategies including success metrics, implementation roadmaps, and stakeholder engagement plans
Build expansion business cases and ROI models for new use cases, quantifying realized value from existing deployments and identifying additional opportunities across clinical, operational, and financial dimensions
Work closely with Agent Engineers and Solutions Architects to translate customer requirements into agent specifications, ensuring solutions align with real-world constraints
Design and facilitate QBRs (Quarterly Business Reviews) that demonstrate value delivery, showcase outcomes, and identify expansion opportunities
Embed within customer organizations to map systems, processes, and decision-making structures—becoming a trusted advisor who understands their environment deeply
Monitor deployment performance against defined KPIs and work with customers to iterate and optimize agent configurations
Own customer health metrics, time-to-value, and expansion revenue for your portfolio
Serve as the voice of the customer internally, translating feedback into product insights and shaping platform roadmap priorities
Develop playbooks and frameworks that systematize deployment approaches across different healthcare use cases
Navigate complex healthcare stakeholder environments including clinical leadership, IT, operations, finance, and compliance teams