Agent Deployment Associate

Assort Health • San Francisco, CA

80d

About The Position

We are seeking a detail-oriented and analytical Agent Deployment Associate to join our team and play a crucial role in reporting on the performance of our voice AI capabilities and managing our processes.
As our Agent Deployment Associate, you will be responsible for reviewing the performance of our voice AI agents for our customers. You will be identifying issues and trends and preparing comprehensive reports for both internal teams and clients. This role is critical in maintaining our service quality and driving continuous improvement in our operations.
You will have the opportunity to work closely with various departments, including customer service, quality assurance, and product development, to ensure that insights from call analysis are effectively utilized across the organization.

Requirements

• Bachelor's degree in Business Administration, Data Analytics, or related field
• Able to work hours from 8am-7pm PT
• 1-2 years of experience in product operations, quality assurance, or customer service environments
• Strong analytical skills with the ability to interpret complex data and derive actionable insights
• Incredibly disciplined and productive, able to maintain high output even when handling seemingly mundane tasks.
• Excellent written and verbal communication skills
• Excited to dive into data analysis tools (e.g., Omni, Excel, Google Sheets, SQL)
• Detail-oriented with a keen eye for identifying patterns and anomalies in data
• Ability to manage time effectively and meet daily reporting deadlines
• Strong problem-solving skills and a proactive approach to addressing issues

Nice To Haves

• Experience with product management/operations or customer service metrics is preferred
• Knowledge of healthcare industry terminology
• Experience with low code/no code automation tools for process improvement/optimization efforts
• Experience with project management/documentation tools like Notion

Responsibilities

• Support customer onboarding and implementation processes by executing set-up tasks, documentation, and tracking progress against timelines.
• Monitor and escalate customer issues or feedback to the appropriate internal teams, ensuring prompt follow-up and resolution.
• Execute and document repeatable operational workflows to improve processes and maintain internal knowledge repositories.
• Collaborate with the Operations Analyst team to conduct QA/QC checks and ensure data accuracy across tools and systems.
• Prepare internal reports to support account management and strategic planning
• Proactively identify areas to improve product performance, reporting capabilities, and operational efficiency.

Benefits

• Competitive Compensation – Including salary and employee stock options so you share in our success.
• Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
• Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
• Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
• Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
• Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
• Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
• Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
• 401(k) – Let us help you plan for the future. We’ve got you covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees