Agent, CX (Part-Time)

Thirty Madison-posted about 3 hours ago

Part-time • Entry Level

Remote

501-1,000 employees

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

As a Part-Time Customer Experience (CX) Agent, you will be the first point of contact for patients needing non-clinical support for our service lines 20-29 hours per week, pending business needs. You will assist with care, creativity, and attention to details while following safe, compliant procedures. If you’re organized, independent, and driven by our mission, this role is for you. Above all, you embody the Thirty Madison mission of providing access to healthcare for all who suffer from chronic conditions.

Serve as the first point of contact for patients, resolving questions and concerns across multiple platforms, contact channels, and service lines with empathy and efficiency
Troubleshoot and identify technical issues related to our website, patient account, and internal tools
Proactively identify and escalate trends in patient feedback to help drive process improvements and elevate the overall patient experience
Remain knowledgeable on evolving product features, ensuring you can deliver accurate and effective support
Adhere to HIPAA and other regulations to maintain security and confidentiality at all times
Coordinate logistics for prescription insurance coverage and medication delivery
Anticipate potential challenges that the patient might experience, collaborating with them and Thirty Madison team members to create smooth, end-to-end patient experiences
Follow established workflows, templates, tools, and guidelines to maintain consistency and quality
Keep clear, organized, and accurate records of all patient interactions
Consistently meet or exceed individual and team performance goals, balancing quality, efficiency, and patient satisfaction
Support multiple service lines as needed

Strong verbal and written communication skills
A genuine service mindset
Comfortable adapting to systems, features, workflows, and policies in a dynamic environment
Familiarity with technology, especially use of a computer
A quiet, distraction-free space at home where you can interact with patients and manage sensitive information securely, maintaining confidentiality at all times
Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7 to 8 hours per day
Vision sufficient for use of a computer monitor
Reliable at home internet with a download speed of at least 25 Mbps and an upload speed of at least 5 Mbps
U.S. Applicants Only

Track Jobs with Teal

Job Search Resources

•

Resume Builder

•

Resume Examples

•

Cover Letter Examples

Agent, CX (Part-Time)

Job Search Resources

Tools

Career Hubs

Guides

Company