Agent, Critical Incident Response Team - Tempe, AZ

DoorDash USA•Tempe, AZ

7h•Onsite

About The Position

The Physical Security Agent, Critical Incident Response Team (CIRT) is responsible for real-time monitoring, triage, and response to incidents that impact DoorDash’s global workforce, assets, and operations. You’ll serve as a front-line responder, analyzing alerts, coordinating response actions, and escalating issues according to established Global Safety & Security (GSS) protocols. This role sits at the heart of DoorDash’s emergency response network — ensuring rapid, informed, and coordinated action during critical events such as natural disasters, workplace emergencies, or significant disruptions. Working closely with regional and global partners, you’ll help keep DoorDash’s people safe and operations running smoothly around the clock.

Requirements

2–4+ years of experience in emergency management, public safety, dispatch, GSOC, or related security operations environment
CPR, First Aid, AED certification (current)
Advanced First Aid training (EMT preferred)
Strong analytical and situational awareness skills — able to prioritize under pressure
Exceptional written and verbal communication, particularly in high-stakes or time-sensitive situations
Familiarity with incident management systems and communication tools (e.g., Everbridge, Dataminr, OnSolve, or similar)
Calm and composed in emergencies, with strong problem-solving and judgment skills
Willingness to work non-standard hours, including nights, weekends, and holidays
Fluency in English required; additional language skills (Spanish, French, or Mandarin) a plus
Bachelor’s degree or equivalent work experience in a relevant field (e.g., emergency management, criminal justice, homeland security)
Great communication and relationship building skills

Responsibilities

Monitor and assess alerts from global intelligence, safety, and security systems to identify potential threats or incidents
Patrol and assess potential behavioral escalations or concerns
Conduct routine lobby and facility patrols to ensure safety, security, and compliance
Perform door, camera, and access point checks
Manage employee and guest badging, including badge printing, activation, and access level assignments (experience with Genetec, Lenel S2, or similar systems)
Triage incidents, determining severity and escalation requirements in accordance with CIRT standard operating procedures
Act as the initial point of contact for incident reporting, ensuring information is captured accurately and escalated efficiently
De-escalate situations involving employees, vendors, and guests as needed
Support activation and execution of emergency response and crisis communication protocols
Coordinate with internal teams (e.g., Workplace, HR, Legal, Comms, Operations) and external partners (e.g., law enforcement, emergency services) during incident response
Disseminate timely situational updates and intelligence to relevant stakeholders
Maintain inventory, readiness, and restocking of first aid kits, AEDs, and other emergency response materials in coordination with Workplace teams
Ensure emergency supplies are documented, tracked, and available to support incident response operations
Maintain SOPs, post orders, incident reports, and audit records
Ensure adherence to corporate safety, security, and compliance standards
Maintain detailed logs, case notes, and documentation using Jira and other internal tools
Participate in after-action reviews to improve process and operational efficiency
Support local events, executive visits, and executive protection details from an incident monitoring, coordination, and escalation perspective
Coordinate with Workplace, Security, and event stakeholders to ensure appropriate safety coverage and response readiness
Monitor events for emerging risks, incidents, or escalations and facilitate timely response as needed
Support after-hours, weekend, and holiday response as required by business needs
Support special projects or operational needs as assigned
Assist with credentialing, crowd flow, and safety monitoring during higher-volume office days or events
Travel up to 5% as required for training or business support