Agent Counselor & Enrollment Specialist (ACES)
About The Position
The Agent Counselor & Enrollment Specialist provides support to assist producer partners with various business related and sales functions via email and phone communications. Members of the ACES team will work in close coordination with our internal Agency Relationship Managers to ensure that each and every sales channel gets the attention they need to be successful. ACES will also be tasked with building relationships with additional internal assets to help formulate thoughtful solutions to agent issues and escalations. This a great opportunity for current ManhattanLife employees seeking to grow their career at the company.
Requirements
- Ability to create and develop strong relationships with internal assets, as well as our sales channel.
- Excellent oral and written communication skills.
- Goal-oriented and personally accountable for results.
- Strong problem-solving skills.
- Ability to adapt to ambiguous or unfamiliar terrain.
- Self-starter and motivated to learn, at times independently.
Nice To Haves
- Bilingual in Spanish is a plus.
Responsibilities
- Act as an initial resource for agent issues via email, chat and phone, secure relevant information, and identify possible pathways for expedient resolution.
- Act as an agent sounding board and advisor to contribute to the development and attainment of key relationship management strategic objectives.
- Professional communication via phone, email, and chat.
- Collaborate with internal stakeholders to develop and execute on key producer partner objectives.
- May participate and/or conduct product training and one-on-one meetings with agents in support of sales efforts.
Benefits
- ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans.
- We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
