Agent Contracting Manager

SFG & NCC•Knoxville, TN

11d

About The Position

National Contracting Center (NCC) is seeking an Agent Contracting Manager to lead and scale our Agent Onboarding and Contracting teams. This role is critical to NCC’s growth—owning strategy, execution, compliance alignment, and continuous improvement across the entire contracting lifecycle. You’ll lead a high-performing team responsible for onboarding independent agents and agencies, helping them move efficiently from recruitment to ready-to-sell status while maintaining exceptional data integrity and compliance standards.

Requirements

BA/BS or equivalent experience
Proven people and operations leadership experience
Background in onboarding, contracting, recruiting, customer success, or operations
Strong CRM experience (Salesforce preferred)
Advanced Excel and Microsoft Office skills
Process improvement and operational design experience
Strong communication and stakeholder management skills
Working knowledge of Medicare industry regulations and compliance

Nice To Haves

Experience in an FMO or insurance carrier environment
Medicare, ACA, Life, or Health Insurance operations background
Salesforce administration or advanced configuration experience
Knowledge of contracting, commissions, overrides, and appointment processes
Entrepreneurial or growth-stage company experience

Responsibilities

Lead NCC’s Agent Onboarding and Contracting departments, owning strategy and execution
Build, coach, and retain a high-performing, results-driven team
Ensure agents move efficiently from recruitment to contracted and ready-to-sell status
Oversee quality control, accuracy, and compliance of contracts and appointments
Maintain compliance with CMS, carrier, state licensing, E&O, TPMO, and regulatory requirements
Partner cross-functionally with Recruiting, Sales Development, Marketing, Operations, and Legal
Serve as subject matter expert for Salesforce CRM onboarding and contracting workflows
Drive continuous improvement, workflow optimization, and automation initiatives
Manage escalations and resolve agent and carrier issues with an agent-first mindset
Track operational metrics and deliver actionable performance reporting
Manage vendor and carrier contracting relationships
Support scalable growth and future expansion initiatives

Benefits

W2 role with competitive base salary + bonus
Medical, dental, vision & telehealth
401(k) with 100% match up to 5%
Student loan paydown assistance
Paid parental leave, compassionate leave (pregnancy loss/miscarriage), and caregiver leave
Company-paid disability coverage
3 weeks PTO + generous paid holidays, including Twixmas (office closed between Christmas & New Year’s)
Professional development with full access to LinkedIn Learning
A supportive, collaborative culture that values growth, balance, and continuous learning
A fulfilling career helping agents grow their businesses—and ultimately helping seniors nationwide