Agent Airport Operations

Worldwide Flight Services, Inc. • Fort Worth, TX

1d • Onsite

About The Position

An Agent in Airport Operations at Worldwide Flight Services (WFS) oversees inbound and outbound flight activity, updates schedules, and manages gate assignments to ensure smooth airport operations. The role involves preparing daily reports on domestic and international arrivals and departures, including FIDS updates and inputting schedule and gate changes. Agents coordinate with various departments and contractors for emergency situations and fuel stops at the terminal, manage gate control, and assign gates for charter flights. They are also responsible for notifying Sky Caps for special requests like wheelchair assistance, preparing and collecting data via two-way radios, and maintaining records of aircraft, flights serviced, and services performed. The position requires monitoring computers, phone calls, and surveillance cameras, completing customer billing documents when necessary, and complying with WFS site security procedures. Agents must observe WFS staff, security contractors, and visitors' activities, and report any security breaches, suspicious activity, or non-compliance to management or through the WFS whistleblower program.

Requirements

• HS Diploma, GED or Equivalent.
• Above average interpersonal and communication skills.
• Must be able to work under pressure.
• Must be able to work alone, and use independent judgement.
• Capable of handling multiple tasks simultaneously.
• Ability to read, write, fluently speak and understand the English language.

Nice To Haves

• Must be able to concentrate on detail.
• Ability to learn PC applications and apply knowledge.
• Write legibly in order to complete forms and paperwork as required.
• Familiarity with personal computer software helpful.
• Reports to work on a regular and timely basis.

Responsibilities

• Monitor inbound and outbound flight activity, including computer data input and manual revisions
• Prepare daily reports on domestic and international arrivals and departures, including FIDS updates and inputting schedule and gate changes
• Coordinate with departments and contractors for emergency situations and fuel stops at the terminal
• Manage gate control and assign gates for charter flights
• Notify Sky Caps for requests such as wheelchairs
• Prepare and collect data via two-way radios and other means
• Update schedules as needed to meet aircraft requirements
• Maintain records of aircraft, flights serviced, and services performed
• Monitor computers, phone calls, and surveillance cameras
• Complete customer billing documents when necessary
• Comply with WFS site security procedures for warehouse and other operations
• Observe WFS staff, security contractors, and visitors’ activities
• Report any security breaches, suspicious activity, or non-compliance with the site security plan to management or through the WFS whistleblower program

Benefits

• Access your pay when you need it through DailyPay app!
• On the spot awards offered through the Awardco Platform including gift cards and more!
• Multiple options for both full and part-time employees!
• Travel Discounts, Pet insurance, Discount Shopping & More!
• Wellness Programs offered to all employees!
• 401k program offered!
• Opportunity for Internal Mobility and transfers available!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees