Agency Training & Development Associate

COUNTRY Financial•Bloomington, IL

About The Position

Experience more with a career at COUNTRY Financial! We’re excited you’re interested in a career at COUNTRY as we strive toward our vision - to enrich lives in the communities we serve. Our footprint spans coast to coast. But more important than where we operate, is the people who do the work. Apply today to help our organization grow and make a difference for our clients. About the role Supports the agency onboarding learner experience to ensure a seamless transition from recruitment into COUNTRY’s learning and development environment. Serves as the primary point of contact and advocate for new insurance agents, financial advisors, rep team members and district leaders, partnering with recruiting and training teams to support ongoing learning, uphold process integrity, and resolve issues so newly contracted reps are set up for success from day one. How does this role make an impact? Supports the candidate experience from recruitment through onboarding by serving as the primary point of contact, coordinating all onboarding tasks, verifying licensing, completing LMS steps, and aligning with internal recruiting and training teams. Coordinates training onboarding and learning enrollment by registering new hires for required programs, guiding them in the LMS, monitoring learning progress and compliance, and supporting early milestone achievement. Provides ongoing learning and development support through LMS administration (courses, profiles, transcripts), answering training inquiries across all formats, generating completion reports, and assisting reps, rep team members and district leaders. Resolves onboarding and training issues by troubleshooting process and system challenges, managing IT tickets, maintaining documentation, and ensuring quality and consistency across workflows. Acts as a liaison between new insurance agents, financial advisors, rep team members, district leaders and home office teams to ensure a seamless and supported onboarding and learning experience.

Requirements

Typically requires 1+ years of relevant experience.
Comfort building positive working relationships with financial representatives, district leaders, and internal partners to support their onboarding and training experience.
Willingness to identify opportunities to streamline workflows, improve the rep experience, and recommend simple enhancements to existing processes.
Clear, professional verbal and written communication skills to support the field, answer questions, and explain training and onboarding steps or system processes.
Ability to troubleshoot issues, gather information, and work with the right partners to resolve training or system‑related challenges.
Familiar with Outlook, Teams, Word, Excel, and PowerPoint for communication, reporting, scheduling, and documentation

Responsibilities

Supports the candidate experience from recruitment through onboarding by serving as the primary point of contact, coordinating all onboarding tasks, verifying licensing, completing LMS steps, and aligning with internal recruiting and training teams.
Coordinates training onboarding and learning enrollment by registering new hires for required programs, guiding them in the LMS, monitoring learning progress and compliance, and supporting early milestone achievement.
Provides ongoing learning and development support through LMS administration (courses, profiles, transcripts), answering training inquiries across all formats, generating completion reports, and assisting reps, rep team members and district leaders.
Resolves onboarding and training issues by troubleshooting process and system challenges, managing IT tickets, maintaining documentation, and ensuring quality and consistency across workflows.
Acts as a liaison between new insurance agents, financial advisors, rep team members, district leaders and home office teams to ensure a seamless and supported onboarding and learning experience.