Liberty Bank & Trust Co - Houston, TX
posted 24 days ago
Full-time - Entry Level
Houston, TX
51-100 employees
Credit Intermediation and Related Activities
About the position
The Agency Temp Associate Software Implementation Analyst is responsible for supporting project activities related to client discussions, training, and technical skills development for enterprise project implementations. This role involves learning to configure systems using SQL scripting and software configuration, ensuring successful integration and optimization of software solutions for clients.
Responsibilities
- Hosts remote kick-off meetings with clients to determine client business objectives for project implementations.
- Creates configuration notes documentation and reviews with more experienced Implementation personnel for any configuration abilities that do not exist in the product and accuracy prior to sending to client.
- Completes setup of the client's software, getting verification of questions answered by more experienced Implementation personnel.
- Works with Analyst team to learn how to configure ongoing system requests as needed per project.
- Configures interfaces to integrate with existing HR, payroll or accounting systems.
- Tests interfaces to confirm integration is complete.
- Works with Analyst team to tailor formal training to meet the customer's specifications.
- Provides new client training (administrator, operator, supervisor, and employee), as required, on applicable Business Performance Solution's software.
- Documents and reviews open issues list from training with pertinent personnel and updates configuration as necessary.
- Works with client on system optimization through project closing.
- Works with appropriate team members and mentor to coordinate timing of project deadlines, etc.
- Works to improve customer experience and satisfaction, increasing customer reference-ability.
Requirements
- Bachelor's Degree in Computer Science/Management Information Systems or related field is required.
- Experience in system integration, HR, Accounting or the computer industry is preferred.
- Technical support or training experience is preferred.
- Solid interpersonal skills to interface with co-workers and customers.
- Ability to manage multiple projects and tasks to completion with minimal supervision.
- Excellent written & verbal presentation skills.
- Experience in communicating technical and project information in a business context.
- Demonstrated track record in delivering quality, on-time business solutions to a diverse customer base.
- SQL or FoxPro database experience.
- Strong customer relations, time management and organizational skills.
Benefits
- Generous paid time off
- Top-tier medical, dental and vision benefits
- Health & wellness support
- Paid volunteer hours
- Continuous learning programs
- Mentorship opportunities
- Ongoing training
