Agency Support Coordinator / Division of Developmental Disabilities

The Arc Mercer • Ewing Township, NJ

313d • $68,000

About The Position

We are seeking a dedicated and motivated Agency Support Coordinator / DDD to join our Family Supports Department. This role is essential in overseeing and coordinating the Interdisciplinary Team (IDT) process while serving as a liaison between Support Coordinators, the Division of Developmental Disabilities (DDD), families, and agency staff. The ideal candidate will also assist individuals and families in accessing critical resources such as Medicaid, DVR, HUD, Rep Payee and other services, while also facilitating new program admissions to support agency growth.

Requirements

• Bachelor's Degree preferred.
• Three (3) years of experience in the Human Services field preferred.
• Proficiency in Microsoft Office, Google Sheets/Docs, and database administration.
• Independent and motivated professional with strong written and verbal communication skills.
• Comprehensive understanding of Individual Service Plans (ISPs) and the iRecord, ISP, and SDR processes.
• Strong organizational, multi-tasking, and problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Effective in building relationships and communicating with families, DDD representatives, and external agencies.
• Experience with Electronic Health Records (EHRs) and data management systems.
• Valid driver's license with a clean driving record (no more than three suspensions or points in the past three years).
• Prior experience working with adults with developmental disabilities preferred.
• Physical ability to perform job tasks, including lifting up to 25 pounds, bending, stooping, pushing, pulling, and extended periods of walking.

Responsibilities

• Support the Director and Department with initiatives of innovation and collaboration by leading interdisciplinary processes, strategic growth planning, and team succession planning across agency departments.
• Develop and implement best practices to ensure the agency representative payee is operating efficiently and innovatively.
• Conduct intakes, assessments, and develop individualized goals and objectives based on identified needs.
• Develop and maintain Individual Service Plans (ISP) in collaboration with clients, families, and care teams.
• Monitor the delivery of services, ensuring compliance with budgets and program requirements.
• Establish and maintain partnerships with community organizations for client referrals.
• Maintain accurate records and ensure timely documentation, including weekly progress notes and monthly/quarterly reports.
• Provide case management, collaborating with other professionals to deliver comprehensive service.

Benefits

• Top 401k plans in the industry with employer contribution of 5% and 6% match, for a total of 11%.
• Comprehensive Medical and Dental Benefits.
• Extended Dental Reimbursement up to $250.
• Vision Reimbursement up to $200.
• Life Insurance Coverage.
• 13 Paid Holidays.
• Paid Time Off: Personal, Vacation & Sick.
• Paid Bereavement Days.
• Jury Duty with full pay.
• Military Leave Compensation.
• Employee Assistance Plan (EAP).
• Referral Bonus Program.
• HUSK Marketplace: Exclusive savings on Gym & Fitness Centers, Deals on Equipment, and Husk Nutrition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: Bachelor's degree