Agency Support Advisor

Rich Products Corporation

8d

About The Position

Dynamic individual with a passion for customer service and travel. Associate is trained to manage agency and customer relation requests for reservations, fulfillment, destination assistance, invoicing, or similar. Associate must be enthusiastic and willing to learn in a multi-faceted agency environment.

Requirements

• Bachelor’s degree desired.
• Minimum 1 year working experience in a customer service or hospitality position.
• An ability to convey exceptional customer service through all distribution channels (oral, written, electronic).
• High level of attention to detail. Excellent problem-solving skills, as well as initiative, resourcefulness, and creativity.
• The ability to manage multiple priorities simultaneously and complete tasks with minimal supervision.
• Working knowledge of various technology platforms, booking concepts, Microsoft Office tools including Excel, email and the like.

Responsibilities

• Support the agency with reservations, fulfillment, call/email/chat screening, queue assignments and other product support.
• Support customers with the booking tools including, navigational support, issue resolution and client response.
• Use positive telephone/email/chat techniques; act quickly on special requests and maintain excellent agency and client relations.
• Have a clearly defined understanding of agency requirements and policies (through training) to maintain Service Level and Performance goals.
• Utilize individual and team resources to recommend innovative solutions and process enhancements.
• Proactively support preferred supplier programs.
• Participate in training, supplier, and engagement programs either virtually or in-person as required.
• Express passion and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level