Agency Services Coordinator

Employment Process Group • Downers Grove, IL

5d • $55,000 • Hybrid

About The Position

As an Agency Services Coordinator, you will administer all aspects of the onboarding process and lifecycle management for new and existing affiliates. This is a non-sales role focused on operational coordination, compliance, and relationship management. You will play a direct role in ensuring affiliates maintain a ready-to-sell status with multiple insurance carriers. The position is based at ASNOAs headquarters on a hybrid schedule and is part of an eight-person Agency Services team, reporting directly to the Agency Services Manager.

Requirements

• Minimum 3 years of recent, directly relevant experience in agency services, operations, or a related coordination role
• Strong technology skills, including Microsoft Office 365, Outlook, Word, Excel, and CRM systems (HubSpot or similar)
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Excellent verbal and written communication skills for coordinating with internal teams and external stakeholders
• Experience handling urgent requests while maintaining accuracy and professionalism
• Strong work ethic; highly organized, detail-oriented, and technology savvy

Responsibilities

• Manage the onboarding process for new affiliates and maintain ongoing affiliate relationships
• Oversee carrier appointment submissions from initiation through approval
• Develop rapport with affiliates to support smooth onboarding and lifecycle management
• Ensure affiliates maintain ready-to-sell status, including licensing, compliance, and carrier appointments
• Coordinate internally with Agency Services and other Operations teams
• Complete assigned workload accurately and on time within established service-level agreements (SLAs)
• Track, manage, and prioritize multiple tasks and deadlines simultaneously
• Identify and define process improvement opportunities to enhance efficiency and service delivery

Benefits

• Salary up to $55,000+ based on experience, plus bonus opportunity
• 100% company-paid benefits
• Paid time off
• 401(k) with company match
• Monday–Friday hybrid schedule
• Collaborative, team-oriented work environment
• Long-term opportunity with a stable, established insurance industry services organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed