Agency Resolution Specialist

Ouro • Austin, TX

2d

About The Position

The Agency Resolutions Specialist role is designed to minimize customer inconvenience and resolve escalations reported to regulatory agencies. Reporting into the Global Support Team, the Agency Resolutions Specialist will be a key player in supporting both operational success and customer satisfaction.

Requirements

• High school diploma, Some College or equivalent experience.
• Excellent written communication skills.
• Knowledge of FDCPA, FCRA, or other regulatory training.
• Experience handling complaints in a regulated environment.
• Excellent listening skills and ability to build rapport with customers.
• Excellent attention to detail, with a proactive and can-do approach to problem-solving.
• Ability to multitask.
• Proficiency with MS Office and Google Suite products.

Nice To Haves

• 1-2 years in Financial Services or Legal related field.

Responsibilities

• Track, investigate, and prepare responses to consumer complaints.
• Oversee and make suggestions for improvements to daily automated and manual processes.
• Process administrative material and tasks.
• Identify and escalate issues that may be a risk to the company.
• Perform other duties, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED