Agency Representative

Athene • West Des Moines, IA

1d

About The Position

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations. Purpose: The Agency Representative role is responsible for accurately fielding inbound and outbound inquiries regarding contracting of producers and commission/bonus payouts. The focus of this position is to resolve the customer’s inquiry in a timely and accurate manner while enhancing their service experience!

Requirements

• 1+ years of customer service experience required, with experience in licensing and contracting or compensation areas within the Life Insurance or Annuity industry preferred.
• Efficient verbal and written communications, with ability to explain sophisticated concepts and processes to a diverse customer base and seek to understand root cause analysis.
• Proven track record of prioritizing multiple responsibilities and work in a time intensive customer service environment.

Nice To Haves

• Demonstrated understanding of insurance products and processes, particularly around Licensing, Contracting or Commissions, preferred.
• Prior knowledge or experience with insurance contracts regulations is helpful.
• Bachelor's degree preferred, but not required.
• Drive. Discipline. Confidence. Focus. Commitment.

Responsibilities

• Receives and processes incoming calls and emails from producers and internal partners, providing accurate information on the licensing and contracting processes and outstanding requirements.
• Educates agents on commission payment process, including commission calculations, schedules and statement information as well as payment amounts and options.
• Completes ACH and wire transactions for commission payouts, payout method changes, auditing commissions and emailing of commission statements for producers.
• Formulates communications with customers through various channels (calls, emails, etc.) and adequately documents correspondence in systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees